Swagger & Jacks Reviews Summary

Booking System

Pros:

• "The online booking system is flawless and really helps given my odd working patterns."
• "Very useful online booking system."
• "Found the process of booking on line through to attending the appointment easy, service was extremely efficient and carried out with a high degree of customer care."

Cons:

• "This was my first visit to Swagger and Jack's after being recommended by friends so after growing a lockdown beard I booked a slot online, was then sent information on how to approach the shop which was good."

Staff and Service

Pros:

• "Mark and the guys are a super friendly and knowledgeable bunch, and not only can you get a superb haircut, they've got their own brand of brilliant products."
• "Roxanne was very friendly and helped me choose what should be done to my beard."
• "The team exuded genuine friendliness and approachability, instantly making me feel comfortable and relaxed."
• "She is also very chatty and a real asset to S&J."
• "Rick was very friendly and chatty throughout and made me feel comfortable the whole time."
• "First time i have used swaggering jacks and was very impressed, got a very warm reception and all staff where very friendly."
• "The staff are great and the cut is brilliant."

Cons:

• "The entire haircut not a single word was spoken. Not showing me what he's doing or talking through. No small chat. Not a thing. Was a bizarre experience."
• "Just a shame one guy felt it was fine to belittle another staff member in front of me."
• "Very disappointed. Tried to strike up a beardy conversation with the barber, no rapport what so ever."
• "However there was one major fault, there was a LOT of banter between the other staff and their customers which frankly was very misogynistic and used a lot of swearing."

Quality of Haircut and Beard Service

Pros:

• "I always leave the shop with an exceptional haircut and feeling good about myself."
• "It's well worth the distance, time and money."
• "Thoroughly enjoyed my time at Swagger and Jacks today, really enjoyed my haircut and cut throat shave."
• "Only place I trust to touch my beard. I have been a customer for over a year now and is always worth the trip down."
• "William was great, he made my son (who's quite shy) feel very comfortable."
• "Swagger and Jack's did a great job, professional, friendly and were very accommodating for this."
• "I was completely pampered. Then a proper hair cut to finish off."