Midland Health Private GP Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "Was assisted by a lady called Verona, she was gracious and amazing!"
• "Everyone I have met have been extremely efficient, professional and caring."
• "I had a lovely experience during my ecg at this clinic, the staff were very professional."
• "The staff were very professional and helpful in any queries I had."
• "Louise did his jab, she was amazing he didn’t even flinch let alone cry."
• "Mike Tse took my bloods, he was very attentive and showed great knowledge."
• "The staff are so incredibly friendly, their services are fab."
• "The staff who performed my treatment were very professional and courteous at all times."

Cons:

• "However, the only thing I dislike about this clinic is that I tried ringing it but I could not get hold of it."
• "I’ve had a copper coil fitted, coil check up and a blood test. Price can be a little expensive."
• "Polite on time was great the treatment for hayfever not great done nothing at all 4 me."
• "Complete hoax just take your tablets, neisel spray or eye drops and save yourself £120."
• "I would not recommend this clinic. It was an unprofessional, painful and anxious experience for me."
• "Never received my results, and after complaining, they would not refund my EXPRESS cost."
• "Had copper coil very badly fitted, ended up in hospital with a lot of pain and bleeding."
• "Would not use again as I paid £49 for a Dotors consult who prescribed tablets instead of capsules."

Efficiency of Service and Timeliness

Pros:

• "I was seen on time and had a full hour."
• "There was absolutely no delay either, I walked in the clinic, spend around 40 minutes."
• "Happy to share a positive review of my experience at Midland Health in Edgbaston."
• "The premises are light, bright and spacious, and there is a warm welcome from the reception staff."
• "I made an appointment after the waiting times with my NHS GP were unreasonable."
• "Queries are answered within hours not weeks and appointments are always easy to come by."
• "The staff who performed my treatment were very professional and courteous at all times."
• "I was seen on time (ahead of time actually) and Dr Kasparis was excellent."

Cons:

• "If you're bored and nothing to do visit here as your left for nearly a hour without being acknowledged."
• "Booked in, no one acknowledged us then for over 30 minutes."
• "My flight is in 8 hours and the clinic has done a shambolic job at this."
• "I emailed just after 10pm and I was replied to straight away - to tell me that my result was inconclusive."
• "I was seen 20 mins early for my appointment and because of this my covid test for my flight was the wrong time."
• "Attended the Leicester Clinic for a Covid-19 PCR test, which was professionally done, and we received our results within 24 hours."
• "I had to do a PCR test for travel that needed a result within 4 days of travel."
• "Customer service was subpar at the front desk. The 1st test which I paid for the test to release was returned as stated within allotted time."