The Chalet Tearooms & Restaurant Reviews Summary

Service

Pros:

• "Service is always friendly and efficient."
• "Service was quick."
• "Super fast service, big portions of interesting and tasty meals, served by efficient and friendly staff."
• "Service was professional and attentive."
• "The service was great."
• "Excellent, friendly service."
• "Clean, quick and friendly service."

Cons:

• "It did take about 5 minutes before anyone came over to us after we sat down."
• "The service was poor and I had to ring the bell a couple of times to get served."
• "Drinks came after food which is schoolboy error."
• "Given that allergens in foods can be a problem it's a shame that this person wasn't at all clued up or the management hadn't bothered to pass on essential training to staff."
• "Let down by one of the waitresses poor attitude."
• "One member of staff however not as welcoming as the flower, felt like we were an inconvenience for them just being there, quite rude staff who took our order."
• "Ok staff not very helpful."

Food Quality

Pros:

• "Good food, well cooked and reasonably priced."
• "The food is delicious and the staff are always so friendly and welcoming."
• "Food is delicious home cooked to a very high standard."
• "The food was fantastic, big portions and quality."
• "The food here has consistently been fab - especially the ice cream!"
• "The food was delicious and freshly made!"
• "All food is cooked fresh and tastes amazing."

Cons:

• "We got food for the first time on our last visit, and it was a little bit underwhelming."
• "The FOOD was terrible bad."
• "We have had soups tasting of water, undercooked dishes and overcooked pizzas."
• "Cakes leave a bit to be desired, was told by staff they are frozen and then defrosted."
• "Very limited vegetarian options, coffee bitter, and cakes around 90% sugar."
• "Don't expect anything special, standard sandwiches and cakes, however have to agree with other reviews, the cake I had was dry."
• "The menu selection has changed drastically from the days when they did numerous paninis, filled Yorkshire puddings and a wider selection of sandwiches.... such a shame."

Atmosphere & Location

Pros:

• "Friendly staff, lovely atmosphere and great food."
• "Lovely cafe...what more can I say."
• "Nicely decorated ready for Christmas."
• "Great place for lunch, seating inside and out, good system of letting staff know you need food."
• "A quaint and warm little café where we had breakfast."
• "Great location in village within walking distance of water sports centre and Keswick."
• "Really nice location and atmosphere, and fair prices."

Cons:

• "Was a little cold today but food was really good."
• "A little cold inside."
• "Unfortunately let down slightly by being cold enough to need you keeping your outdoor coats on."
• "We sat in the orangerie which was nice even though the floor was sticky, like a cinema."
• "The only downside is they are on the road side therefore car's passing all the time."
• "Parking is a nightmare though with not enough parking around the town."
• "A little confusing to customers how this place operates."

Value for Money

Pros:

• "Reasonably priced and great service."
• "Good prices except cakes price."
• "Real good lil sweets and tasty tea for a good price."
• "Good sausage sandwich with proper Cumberland sausage."
• "Good quality, decent food, good service."
• "The food was wholesome and tasty."
• "Nice local bottled ales."

Cons:

• "Just a bit pricey but worth every penny."
• "£5 for a hot chocolate, £2.50 for a tray bake, £3.50 for a very thin slice of cake. Just seemed a bit much to me."
• "£4 for a tiny piece. Surprising as sizes of the rest of food very satisfying."

Special Features

Pros:

• "Like most places in keswick dogs welcomed with even towels to dry them off."
• "They're dog friendly, even having a basket of towels at the door to wipe down muddy paws."
• "Child and dog friendly. Good Covid controls."
• "Covid procedures very clear and sensible."
• "Put the flower in the bottle...clever idea to let the staff know you would like something. Works really well."
• "I liked the way they knew who was waiting to be served, you put a flower in the vase and once you were served you took it out and laid on table until you were needing served again, worked really well."
• "Love the idea of placing the little windmill in the sand when you are ready to order."

Cons:

• "NOT A FAMILY PLACE. Only 1 🌟 star because staff was ok and cannot go lower."
• "We wouldn't visit again based on her attitude."
• "Few things to watch out for especially if you are coeliac."
• "Given that allergens in foods can be a problem it's a shame that this person wasn't at all clued up or the management hadn't bothered to pass on essential training to staff."
• "Arrived at 1635 on a Saturday evening and we were told that they are closed."