Address: 285-287 Penarth Rd, Cardiff, CF11 8TT, United Kingdom
Phone: +442920603879
Rating: 4.3
based on 413 reviews.
Customer Service
Pros:
"Purchase my second vehicle from this dealership. They always go above and beyond to help."
"Oz the BMW tech did an amazing job and kept me up to date on progress throughout the time."
"It's on the strength of this excellent customer service by Connor Evans, that I have continued the warranty with BMW."
"Liam maintained contact with me pre sale and after sale."
"Exceptional Customer Service by team in Cardiff, particularly Alan who from point of query on vehicle was outstanding and understood my needs."
"Thank you very much Chelsea and the team at Sytner!"
"Mariya at Sytner Cardiff was fantastic from initial enquiry to car delivery day, always there to answer any queries and keeping us up to date with progress on the production of our new i3."
Cons:
"This business is completely incompetent."
"We were told to collect the car on the Friday but didn't receive any further communication until I called Thursday and was told the car was not there."
"Emailed official Sytner website weeks ago and they also did not bother to contact me back."
"Still no contact and been trying for over a week so ordered a Mercedes EQA."
"The attitude has come across as 'it's not my/our problem'."
"BMW UK need to know how bad this place is - awful experience. Puts me off buying another BMW to be totally honest."
"The salesperson Owen Smith surprisingly is always on holiday or not available."
Vehicle Condition & Delivery
Pros:
"The purchase of the X6 was done in a very professional way and Liam did his best to get all that was required to make the experience a good one."
"Coming here was like going to Disney land for the first time...I left with such high spirits."
"The car is again perfect 👍 thanks all."
"The Service Team completed the door trim, immaculately, and another item from the health check video for which I am most grateful."
"What a brilliant experience on purchasing our used car, the car was of excellent quality."
"The Dealership was immaculate as well."
"The showroom was spotlessly clean & the cars were stunning."
Cons:
"On arrival the car was damaged in multiple places and had mechanical issues."
"Once the repair was completed they left bolts undone from a structural part."
"The car was completely covered in dirt and mud, the sales person argued that they didn’t have time to wash the car before the handover."
"Considering this is how they treat some of their customers, even when buying an expensive car I will not be buying another BMW M car."
"Surprisingly bad buying experience especially after buying multiple vehicles from sytner BMW over the years!"
"Attempted to put the price up in the middle of buying the car."
"Would give 0 stars if I could."
After Sales Support
Pros:
"Followed up after I had the car for a week to check if everything is okay."
"I was blown away by their customer service and attention to detail."
"Thank you to Damon Chandler in the BMW/Mini buyers department. We sold our Mini Cooper S via Motorway to Sytner and the process was very smooth."
"I would definitely buy BMW again."
"I ended my experience feeling that I could trust Sytner and had received exemplary service."
"Excellent service from Sytner Cardiff Used Sales from initial enquiry to next day collection."
"The works were thorough & efficient & I was informed promptly that my car was ready."
Cons:
"11 days later still no call back and a letter once again to book in for a recall."
"You would like to think that a dealership would provide first class workmanship and it is one of the reasons why people pay a premium to have their cars serviced by them. I was utterly shocked when I checked under the bonnet following a full service to see parts that have been left disconnected."
"No courtesy car again and per other recalls over the years which leaves me hiring a car out if my own pocket again or lose 2 days work transport and wages."
"Avoid this place at all costs!!"
"On top of that they said they’ve done the update and it’s all fine and has been tested, guess what the car is exactly the same as it was before it went in."