"You can buy a ticket for a year and book the slot time for free, a day pass in 12 months. That's worth your money."
"A little expensive but you get to come back for 12months for free so if you go twice its cheap."
"At just under £20 for an adult ticket it's not too pricey, (and your ticket is valid for free admission for as many times as you want for the next year)."
"Tickets last for 12 months so definitely will be returning again next year."
"Once you pay for entry, you are given a ticket that permits you free entry upon your return, which is a fantastic value for money."
"Great value for money as you can reuse your ticket for unlimited visits for 12 months from date of purchase."
"Tickets are annual so good value for money when making repeat visits."
Cons:
"Expensive, particularly as they don’t include the car park fee in the ticket price."
"The only drawback is that the tickets are overpriced."
"Was a nice visit but no real change since my previous visit around 5 years ago, however be warned 2 adults, a student and 2 children cost over £90 which is extremely expensive for a couple of hours."
"It’s a shame really as the kids enjoyed it. Just think the £70 would have got us a better day out somewhere else."
"The only disappointment was that my age wasn't challenged on entry!"
"I thought the ticket‘s price was raised, not sure exactly how much but feels like 3 pounds each."
"A bit disappointing. It’s rather expensive for kids (15 pounds since they are 3 y.o.)."
Staff and Service
Pros:
"The staff are very friendly and willing to talk to you about their animals."
"Staff very helpful and knowledgeable, very easy to park."
"These programs are led by knowledgeable staff members and provide a fun and engaging way to learn about marine life and the importance of conservation."
"Staff attentive. Great day out and good value for money."
"Staff were lovely and friendly, as usual."
"Staff were all very friendly and helpful."
"The staff are very friendly, they have lots of knowledge and answer any questions."
Cons:
"Some staff looked bored out of their heads."
"He seemed very confused and kept going on about us booking an annual pass, we definitely booked an adult and carer!"
"The only negative I would say is the restaurant food is pretty bad."
"The smell in the cafe is absolutely awful."
"The cafes are amazing and do amazing food too."
"Staff @ counter are very helpful and cheerful."
"Staff everywhere happy to answer questions and tell kids lots of interesting facts."
Facilities and Accessibility
Pros:
"Very good and catered well for my stepdaughter who is in a wheelchair."
"The entire aquarium is built so well and I love the additional areas that let you see into how the deep is kept up and running."
"Perfect for adults and kids alike."
"All accessible with wheels and little legs!"
"Everywhere is wheelchair accessible, disabled spaces weren't available when we visited as it was so busy so we had to park in over flow and walk, a bit."
"The Deep is disabled friendly, everything is accessible for wheelchair users."
"If you are disabled the parking is free with the wheel chair entrance next to it."
Cons:
"Only downside why I can't give it 5 stars is we had to queue for the lift out at the end."
"Once your at the end you need to get a lift back up to the top if you have a pushchair/wheelchair...prepare to que for a while."
"The tube where fish swim above you is surprisingly small, thought that was going to be a big experience."
"The route was not clearly marked."
"Been a while since I've been here, some of the interactive screens was not working properly."
"Plenty parking although spaces are tight and there's no parent and toddler bays so quite tricky if it's busy."
"I'd avoid if you're disabled and don't want to be made to feel like excrement on their shoes."
Exhibits and Experience
Pros:
"The massive central tank is seen through many viewing windows as you journey down through the levels."
"Incredible place, well laid out. It's a journey through interactive information points and beautiful seascapes."
"The shark tunnel was brilliant and we really enjoyed the scenic lift too!"
"The Deep is a great place, especially with children. Lots to see, great shark tanks with turtles and manta rays."
"One of the top aquariums in the UK, better than Birmingham and Plymouth."
"The exhibitions are spectacularly clean and well looked after and all animals looked to be in good condition."
"Brilliant, large aquarium. Main attractions are a large coral reef, a huge, three storey tank with sharks, rays and a sawfish and the gentoo penguins."
Cons:
"The only positive for the whole experience was the lift with a view, the tunnel is terrible, literally like 10-15 meters long!"
"It's a shame that the jellyfish exhibit wasn't open!"
"The elevator did not work, so you need to walk on the stairs, 3 floors up."
"It's a nice experience but don't expect too much. It was pretty crowded."
"There's loads of space with no tanks or fish, just random boards explaining things."
"The big tank is great but only has one viewing window which was super busy."
"There seems to be less on show since the last time I was here."