Tynemouth Aquarium Reviews Summary

Staff and Service

Pros:

• "The staff were helpful, friendly and very well informed."
• "Staff are kind and attentive to guests visiting the aquarium."
• "Lovely staff."
• "The staff are very helpful and knowledgeable."
• "Staff are really friendly and welcoming."
• "The staff are so lovely and will answer any questions to the best of their ability."
• "All staff are friendly and knowledgeable."

Cons:

• "The girl on reception was quite abrupt."
• "Staff were responsive but quite flat, they did not seem to be enthusiastic, the young girl at the door did not even smile and offer a welcome."
• "Staff seemed frustrated and eager to leave suggesting we should go."
• "The staff are so rude aswell. Got yelled at because I wanted chips and clearly that was too much of a task to make."
• "Visited with a wheelchair user, the girl on reception was quite abrupt."
• "On the whole the staff were good but the cafe staff were not overly attentive."
• "Did not see many staff other than at the pay point and the seal show."

Facilities and Cleanliness

Pros:

• "The place was very, clean."
• "Toilets clean tidy."
• "The tanks looked immaculate and there were good social distancing measures in place."
• "All of the various tanks and enclosures were immaculate, you can't fault their cleanliness or how much they care for their residents."
• "They care for all of their animals and it was clean."
• "Went to the toilets, super clean!! Plenty of toilets/ basins.. soap pumps full."
• "It was clean and tidy, but we were the first people in that day so you'd expect it to be."

Cons:

• "Couldn’t see the seals because the windows were that dirty."
• "One thing that really stood out was the very poor level of cleanliness and maintenance of the building."
• "Enjoyed the seal show, but extremely disappointed with how murky the walk through tunnel was. Very low visibility and very poor."
• "Everything is looking run down and you can't even see the seals because the tank is full of algae."
• "Some tanks were covered in so much algae that you couldn't see the animals inside, no wheelchair access to the shark tank next to the monkey enclosure."
• "Toilets where unbelievably dirty, wanted to use the baby change and it was rotten."
• "Quite a few of the fish looked unhealthy, water was dirty and glass covered in algae."

Value for Money

Pros:

• "For the money, a really great venue!"
• "Annual pass is a great option when you have a child under 3 you only pay for the adults pass."
• "By far the best value for money comes from the annual pass as you can visit as much as you like for less than the cost of 3 separate visits."
• "Updated review to 5 star. If you have young children and year passes are excellent value especially in the winter months."
• "Year pass is fabulous value for money - pays for itself within a couple of visits."
• "Prices to get in were cheap enough and the kids really enjoyed themselves."
• "Great offer on Tuesday meant discount for adults for having a toddler there."

Cons:

• "After an hours drive and nearly £50 for x2 ad x1 ch it took half hour to walk around."
• "The ticket prices are not exactly cheap; however, it must cost a fortune to run the filters and upkeep the animals 24/7."
• "Silly prices for what it is."
• "Unfortunately we felt like it wasn't worth the price you pay."
• "It's alright. Kids loved it, which is the main thing. But at £52 for a family ticket, it really doesn't seem all that."
• "Overall an expensive place to visit, everything seems overpriced."
• "The entry price is truly astonishing. These are London prices but by the sea."