St Andrews Aquarium Reviews Summary

Accessibility

Pros:

• "The enclosures and tanks the animals are kept in are spacious, clean and excellently maintained."
• "Lovely, helpful staff who could not have been friendlier to our group of school children on a trip from France."
• "Friendly and helpful staff and a clear and efficient covid system."
• "Staff helpful and interesting talks scattered throughout the day."
• "The staff are professional, very friendly and great with kids, as well as patient and willing to explain stuff."

Cons:

• "Unfortunately taking a buggy isn't the best idea! Access isn't available for disabled or easy access for parents."
• "I came away from this visit feeling sad about how inaccessible it is (so many flights of stairs) and how small many of the enclosures are."
• "Because of the location and age of the building there are lots of stairs to negotiate."
• "Visited with my daughter who has mobility and visual problems. Although we thoroughly enjoyed the exhibits we found getting around challenging due to lots of stairs/steps and level changes which weren't well lit."
• "It is not accessible for anyone with a pushchair or anyone with difficulty getting around."

Value for Money

Pros:

• "Great experience for the price."
• "For such a small aquarium they really pack a punch and I'd advise this for a day out."
• "Good family day out, you can come and go throughout the day once you have purchased your ticket."
• "Usual discounts apply, inexpensive for the experience."
• "For £11 it's good value for money - it took us over an hour to make our way round the whole place."

Cons:

• "Sorry but £40.00 for 2 adults and 2 children? a small aquarium with a big price."
• "Was really good, BUT a bit pricey for something that takes an hour to go round."
• "Nice family-run aquarium... but for the size of the aquarium I think it was a little too expensive."
• "I feel £42 for a family of 3 is a little overpriced especially in current climate."
• "Enjoyable hour or so, not a massive amount to see and rather over priced."

Animal Welfare

Pros:

• "Animals are all healthy and well looked after."
• "The animals healthy and fascinating."
• "Animals all very healthy and clearly well cared-for by friendly and knowledgeable staff who are always happy to answer any questions."
• "Most importantly all the tanks and enclosures look spotless and well kept, with happy animals."

Cons:

• "Heartbreaking to see all those animals in such small containers..."
• "The poor little meerkats were running back and forward along the enclosure clearly displaying signs of stress and digging at the glass to get out."
• "The poor penguins were looked so bored and it didn't look heathy for them."
• "The tanks are very small for some of the fish and there was a snapping turtle in a tank on its own as far as could see with very little room to swim about."

Staff and Service

Pros:

• "Lovely, helpful staff who could not have been friendlier to our group of school children on a trip from France."
• "The staff are friendly and the talks informative."
• "Staff are all very friendly and knowledgeable."
• "Fantastic staff and my wife fell in love with the seals that she got to feed...and the fish.....and the Iguanas....and the penguins....and the octopus....and the snakes.....all of the things."

Cons:

• "Young waitress crew were really disorganised though...didn't communicate with each other very well and it led to hold up in getting served."
• "However, yesterday's experience was somewhat spoiled by an over eager member of staff."
• "One rather rude member of staff who seemed to like talking down to me as I had my child with me."
• "The man chris stood right behind the gate he went in mumbled and was talking with his back to the crowd at times."