One New Change Reviews Summary

Accessibility

Pros:

• "The rooftop terrace (which is open to the public meaning you can take your packed lunch) is amazing."
• "On the sixth floor of this shopping centre you can see some of the best views in London for free."
• "Great new shopping centre near to Saint Pauls Cathedral, great nightlife fantastic public amenities and public toilets when the need arises."
• "The view on the cathedral is beautiful and you can enjoy a meal or a coffee at the venue there."
• "The views from the observation platform are fantastic. It is totally disabled friendly the staff are so helpful."
• "Great place for a great view of the city! And it's also completely free of charge and there's no queue."
• "The lift that leads you from 1 to 6th floor is a must view to witness the beauty of Saint Paul's Cathedral."

Cons:

• "Often not accessible on Friday and Saturday nights, as you may be required to visit the bars, which also means extremely long queues on sunny days."
• "The only negative point is that there are only two lifts to the top floor and one is often out of service."
• "The roof terrace is also hard to access for the public, instead prioritizing access to the tacky bar instead."
• "Couldn't see the toilets they were out of service."
• "But good luck getting in if you're in a wheelchair, as it has massive heavy doors, no push button operation, and no staff to help."
• "Wanted to go to the roof terrace to see the views of St Paul’s but was informed only patrons of Madison would be allowed up."
• "Unbelievably terrible bouncers at the bottom of the lift."

Shopping Experience

Pros:

• "One New Change is really great. All kinds of food, great view from the top of the building, shops of all kind to buy clothes and gifts."
• "It's a cool and modern shopping center in central London (1 minute walking from St Paul's Cathedral)."
• "One New Change's one of the better places to shop in the whole of London."
• "Good shopping centre in the city of London with high end fashion and jewelery stores."
• "A great place to shop, eat and unwind."
• "This shopping centre is full of good shops, all the facilities you can think of and even a very good free water dispenser which not many places has."
• "A really great shopping centre in a good location. Has a good selection of well known highstreet shops & restaurants contained in an interesting modern glass building."

Cons:

• "Whilst the shops are all new and nicely laid out the place is difficult to navigate with poor signage that isn't even up to date."
• "Not a fantastic selection of shops."
• "The shopping units are abit bare.. not sure if it's a new build or old."
• "Most shops aren’t high end such as H&M and mango."
• "Very confusing, spent the better half of 20 minutes trying to find where on earth Topshop was."
• "There aren’t many food options, about 7 I think."
• "This is a confusing shopping centre, which is hard to navigate around."

Ambiance & Design

Pros:

• "It's very handy for boutiques, coffee shops, and St.Pauls cathedral, and of course, the millennium bridge, which guides you over the river to the Tate modern."
• "Open, airy and very clean."
• "What a wonderful and architecturally beautiful location."
• "Very nice London roof top with an outstanding view of St. Pauls cathedral and a South to West view of the city."
• "The whole place seemed very new and very clean & litter-free."
• "A hidden gem in the city, it's a must-visit for anyone looking to capture a unique perspective of London."
• "One New Change is a modern and well designed little shopping centre in the Square Mile in London, over the road from St Pauls."

Cons:

• "The whole thing feels utterly soulless, like something out of a dystopian sci find flick."
• "It lacks a bit of life, but it's very practical, also nice and tidy."
• "Has become a depressing, dark ghost-town, devoid of hardly any retail particularly on the bottom floor."
• "Due to the architecture of the building, winds are going through it from all ways, leading to a nice fridge feeling in November."
• "It's also structurally impressive, but because a lot of it is outdoors, best avoided on a wet day."
• "The bar at the top which overlooks St.Pauls Cathedral is quite cool, but only in the summer."
• "City based shopping and restaurants, that have clearly been hit by the lockdowns of the past years, as the area has suffered from the closures of restaurants and shops."

Facilities & Services

Pros:

• "Absolute best bit of the whole place is having security staff who see you and want to help, instead of being suspicious."
• "Toilets in this complex are clean and well maintained."
• "Has a fantastic roof garden with great views over Saint Paul’s cathedral."
• "The baby change facilities are the best I have ever seen in the public."
• "Good mall with a mighty terrace. You can get the skyline view of London from the terrace."
• "The security guards are also very friendly and helpful which, is rare around London."
• "Great variety of shops and restaurants. At the end of a long day or when out with friends, this is a great place to go for food or a drink."

Cons:

• "Two stars because of the abysmal state of the lads toilets. Missing locks and brown stains ON THE toilet seat and wall around it."
• "Photographers: do know that tripods are NOT allowed here."
• "Signs directing to the toilets are placed on the floor, which is not standard... Nice idea but very poor user experience."
• "Their managers have serious issues of racial discrimination."
• "We went to the food court upstairs, but left when we realized it'd cost us about 15-20 pounds each for high class food court food."
• "No idea about the Shopping centre itself but the viewing area on the 6th floor offers great views of London and the cathedral, for free but it can get busy at times as there is only 2 glass lifts going up to the 6th floor."
• "All good if you're there before 4pm cause after that it's just getting crowded. After 6pm you should avoid this place cause it gets unbearable."