McDonald's Reviews Summary

Food Quality

Pros:

• "The food we ordered was fresh sometimes you can order food and it just looks sad, not appetising at all. This came it was hot and the aroma made you feel hungry."
• "Food was excellent, it was hot and fresh and was made fast."
• "The food was hot, not Luke warm like most of the others I have visited."
• "The food was great. In the words of my 7 year old daughter 'This is the bestest McDonald's of all the McDonald's.'"
• "Food was perfect as usual and staff very friendly and apologetic for time it took."
• "For food alone one of the best McDonald meal experiences I've ever had."
• "Went through drive through had jerk chicken like the name like it was made just for me."

Cons:

• "Had to park up and wait for our order to be made which took about 10 minutes so we expected everything to be hot... WARM ATLEAST but when we got home everything was cold."
• "By the time we get to the front our food is cold."
• "Food was cold and stale."
• "Shockingly bad, missing items and the food we were lucky enough to receive was cold, stale and some items were undercooked."
• "Disgusting cold burgers served to me & my son."
• "When the food arrived it was freezing cold and missing items."
• "the remaining food(if you can call it that)was colder than a penguins arse the fries looked like they needs cpr and the choc milkshakes tasted like banana"

Customer Service

Pros:

• "Young girl called Chelsea giving the orders out was lovely and respectful, thanks Chelsea."
• "The lady who just took my payment on the drive through was so polite."
• "The staff were courteous and efficient."
• "Wonderful service. Very attentive, quick to resolve any issues, and very friendly and cheerful."
• "The staff are generally very friendly & welcoming."
• "Manager was very polite and helpful, even asked if I wanted sauce and collected for me."
• "the staff were friendly enough and the managers more than gracious"

Cons:

• "DO NOT GO TO THIS MCDONALDS IF YOU CAN GET TO OTHER ONES!"
• "As I customer I saw how they speak to their uber drivers is disgusting."
• "Appalling customer service today!"
• "The staff were like sulky little teenagers."
• "Customer Service was not great either. No 'Hi' or 'Thankyou'."
• "AVOID!! Terrible service, drive thru and online orders prioritised over us that went in."
• "The woman who delivered the food clearly had an attitude."

Cleanliness & Hygiene

Pros:

• "Lots of hand sanitizer available, the tables were cleaned as soon as they were vacated, as well as the floors being swept."
• "Nice, Neat and Clean! Good Job!"
• "It was packed with customers but they managed to keep it clean."
• "Toliets were clean."
• "Staff asking if your food is ok, balloons handed out to kids, everyone lovely and super clean."

Cons:

• "Absolutely disgusting! Don't like the plastic straws so i took the lid off, to my surprise a nice dollop of spit was in my Diet Coke."
• "5 of the tablets they offer for kids play were broken."
• "Half cooked limp chips and warm burgers stuck to the box."

Order Accuracy

Pros:

• "The food and service was quick but not rushed so the attention to detail of my order was perfect."
• "Food delivered super fast after electronic ordering."

Cons:

• "Rarely get my order right and I visit every Saturday morning on my way to work for breakfast."
• "Everytime we go mcdonalds the order is always wrong!!"
• "Unfortunately, two out of our three burgers were not correct."
• "Ordered double quarter pounder with cheese, ask to have only onion on it (no sauce or anything, no gherkins). They put gherkin on."
• "Yesterday I ordered a plain cheese burger with red sauce and I asked them if it was plain and they said “ yes” and I said “Ok” then when we got it I lifted up the bap and their were pickles,Onions and what looked like mustard sauce on my burger."
• "The box that clearly stated 5 Chicken Selects only had 3 in it!"
• "Have got my order wrong several times I'm done with this place."

Service Efficiency

Pros:

• "It was busy but we went through quickly and the staff were efficient and friendly."
• "The table serving was real quick."
• "Every time I've been in here, the service is fast-better than most other McD's-the food red hot, staff friendly..."

Cons:

• "The last couple of times I've been there's been a massive wait for food after ordering (over 15mins)."
• "Took over half an hour to get our food."
• "You can be kept waiting for 30 to 40 minutes."
• "Ordered online and because of massive queue at the drive thru decided to go in. Sorely regret my decision and ended up waiting 30 minutes."
• "Waited 25 minutes for our order."
• "Been here tonight ordered at 00.33 and was told my food would be 10 minutes. 25 mins later and had to go ask for my food."
• "awful service waiting for food 14-20 min all time today waiting time 40 min food quality didn't go up"

Technology & Innovation

Pros:

• "The new way of ordering menu is Amazing! Fitted with a BIG touchscreen and check out without standing in lengthy queues.. Everything is automated!"
• "I had no problems using their ordering system."

Cons:

• "Unfortunately Uber eats etc have taken over, and they obviously can't cope with the amount of orders."
• "When I looked around, it seemed the staff were just serving the Deliveroo drivers and normal customers were just slotted in when they could."
• "Seemed too busy with delivery orders than actual customers in the restaurant."