Address: Redriff Rd, London, SE16 7LL, United Kingdom
Phone: +442072375282
Rating: 3.9
based on 339 reviews.
Shopping Centre Environment
Pros:
"Bright and spotlessly clean."
"Clean, usually empty in the mornings."
"The environment is cool, safe and friendly."
"Lovely place to visit always clean and tidy cleaners do a great job of keeping it clean."
"It's clean and bright and fully covered."
"Toilets were clean."
"It is clean toilets, bench, and all kinds of shops I can spend the day there."
Cons:
"Urrggghhh! Depressing, soul-less downmarket mall, catering for a decidedly down-at-heel local community."
"It just feels a little dated, and in need of a modernisation."
"Somewhat barren."
"Place is dated and in need of TLC."
"However it just has this miserable feeling to it, everything about it made me want to get out of there sooner rather than later."
"It's such a depressing shopping centre."
"Despite being fairly central and close to the river, it has the feel of a left-behind provincial English retail experience - uninspiring, a bit depressing."
Shopping Options
Pros:
"Good sized shopping centre has public toilets burger king eateries starbucks big tesco where you can get everything clothes etc."
"Great and perfect place to shop in Surrey quays."
"Good choice of food and drink on the first floor."
"Loads of variety of shops that you would find in Oxford Street, clean and airing."
"You can find a lot of High Street stores here but not all."
"It's got a great range of shops and variety and opens every day."
"Ranked the 38th biggest shopping centre in the UK this has all the shops you'd expect."
Cons:
"It's just utterly boring. Not a really good selection of stores and food outlets."
"A big old and run down, not a massive or varied selection of shops."
"Not many shops, apart from the typical Superdrug, a tiny Boots and Poundland."
"Very few shops with hardly anything in stock."
"This is a big shopping mall but doesn't seem to have a lot going on. It needs more variety."
"The staff are poorly trained, poor quality fruit and veg."
"For the space the variety of retail shops is small for Surrey Quays."
Customer Service
Pros:
"Also really good customer service at Tesco."
"Really great, tenaciously helpful service at a fair price."
"Very helpful, informative and nice salespeople in all the shops I visited."
"The five stars are mainly for the staff here, everytime I turn up no matter what issue they are dealing with or have dealt with during the day, they maintain their composure and are extremely cordial toward me."
"The staff at Holland and Barrett’s were absolutely pleasant and helpful."
"Visited Tesco's. Checkout staff was friendly and service was good."
"They are incredibly helpful there, as is Sky, in the Mall, just outside of Tesco entrance."
Cons:
"Complete waste of time the Halifax was closed burger King i would rather buy a sandwich from the pound shop."
"This place is filled with angry people at tils who forget that customer service is their job!"
"The Boots pharmacy is OK... Unfortunately the staff let it down. Not friendly & make you feel like you're bugging them if you have a query."
"None of the shops have good customer service and every year gets worse."
"Worst food stall experience."
"Depressing little shopping centre, maybe due to my trauma of Samsung's abysmal customer service where they had me wait for 3/4 hours for a phone repair."
"I went to Tesco to buy a TV but I was asked by customer service assistant to wait near the stand. In the end I waited for over 15 minutes and was never served."
Parking and Accessibility
Pros:
"Lots of parking spaces and petrol station just off it."
"Ideally located three minutes from Surrey Quays on the Overground."
"Two train stations in opposite side of this shopping centre, one side, Canada Water Jubilee Line & Overground and otherside, Surrey Quays Overground, made it very well communicated place to come and shop!"
"Huge free car park."
"You do get 3 hrs of free parking without having to buy anything."
"Parking is usually OK and bike racks are located right outside front doors."
"Parking is free for four hours."
Cons:
"A great day ruined by a parking ticket."
"Please NOTE Parking Limit. I stayed for an extra 13 minutes and was sent a car Parking ticket in the post, off £70."
"Great shopping experience... until... a few weeks later we received a parking fine for being there over 4 hours."
"There's a problem with the traffic lights...you will certainly end up spending many more hours in the traffic trying to get out of the car park than in the shopping centre itself!"
"Parking Eye will fine you if you overstay a few minutes even though the car park is free and you're stuck in a traffic jam to get out."
"DO NOT PARK in the carpark, CRIME HOTSPOT 2 vans broken into today and 1 I know of last week."
"The parking spaces are the worst. Very narrow and tight."