Wytes Westcombe Park Reviews Summary

Appointment Scheduling and Reminders

Pros:

• "Easy to make appointments and you will receive text reminder and calls few days before hand."
• "An excellent dental practice, very professional and friendly, flexible with appointments and plenty available."
• "Their appointments/reminders systems seem to work very well."

Cons:

• "Very poor mannered staff and scheduling is a nightmare."

Customer Service

Pros:

• "The receptionists I came into contact with were very friendly and easy to talk to."
• "Front desk are always nice in person and on the phone."
• "The present team are great especially Kayleigh... is able to make me laugh before I meet my dentist."
• "The reception staff and saw my dentist right on time (which is super rare)."
• "The reception staff is wonderful both on the phone and in person."
• "Really nice dental surgery from the receptionist to the dentist themselves, everyone is very friendly and professional."
• "It really makes a difference when literally everyone you meet in an establishment is nice."

Cons:

• "Zero customer service skills / no basic human communication skills."
• "Very rude and unprofessional service."
• "However, lately I haven't found their customer service to be as helpful as in the past."
• "If for simple communication the standard is low what could the rest of the service be like?"

Dental Treatment and Care

Pros:

• "The service was excellent without problems when I had some major pains."
• "Dr Sina Ghezel and Dani were amazing! I cannot recommend them enough honestly!"
• "Naz, is friendly, reassuring and makes the experience a positive one."
• "Muhammad Mirza was excellent and made me feel at ease straight away."
• "The dentist and dental nurse were professional, friendly and accommodating throughout."
• "The dentist really took the time to talk to me fully about my teeth and explain all the pros and cons of the various treatment options."
• "My dentist and nurse were called Naz and Simone. They made me feel very welcome, and were both happy and relaxed and explained through the whole procedure with me."

Cons:

• "Over 20 minutes waiting time for 2 minutes face time with the dentist."
• "They would have drilled into perfectly good teeth, don't go here and don't trust what they tell you."
• "Called the clinic in hope I can book an emergency visit... she decided not to book my visit because I'm was a there only once previously."

Professionalism

Pros:

• "A highly professional and personable care I’ve experienced here for many years."
• "My dentist works with me rather than just doing her job and moving on to the next patient."
• "All in all the practice is very professional and I would happily recommend them."
• "The staff have always been efficient and really helpful when arranging appointments."
• "I was very impressed by everyone from the receptionists to the dentists and their assistants who provided expert advice and were incredibly thorough."
• "All of the staff are so professional, from the moment you approach the reception desk, to treatment."
• "The staff are incredibly professional, polite and welcoming; they really put you at ease."

Cons:

• "I was given a crown which fell out practically every month and every time I returned, I saw a completely different dentist."

Cost and Pricing

Pros:

• "I had Invisalign Treatment. It worked wonders, the treatment took only seven months and now my teeth look lovely."
• "They also outlined all costs clearly, so at the end when it came to payment there were no surprises."

Cons:

• "Thought it would last 10 minutes but had to pay £20+ (Under NHS) for a general check-up."
• "They quoted me £350 for extraction... and employs only top dentists) guess what: I paid £165 for the same job there!!!"