Ecladent Reviews Summary

Customer Service

Pros:

• "Sam is consultative with her approach which makes the experience a pleasure to know the right treatment is being performed with the information given."
• "Sam at Ecladent has the most phenomenal bedside manner, always taking the time to explain each treatment in detail."
• "The team is very professional examining and providing with solutions by priority."
• "Dr Daniel Smith was very patient and took the time to explain everything to me."
• "Very friendly stuff, an inviting atmosphere but most importantly they gave me a great consultation and honest advice with some minor work, which wasn’t charged extra."
• "Andrea is a dental practitioner who demonstrates real empathy towards his patients."
• "Sam is not only a very experienced Cosmetic Dentist, but she is very gentle and caring while being very thorough and meticulous!"

Cons:

• "Sadly, when it came time for the second half of the dental work, the quote increased substantially... Sam’s whole demeanor changed. She became dismissive and her answers were short and evasive."
• "Was quoted £85 to extract tooth. When dentist saw the pain I was in the price went up to £495.00."
• "After the exam I've been charged much more than what their website shows... They just told me the website is not updated."
• "I've been also charged for a OPG Panoral 90£ without telling me before if i need it or not and also the cost of it."
• "I would not recommend this practice... they refused to take accountability for the damages caused."
• "Total rip off merchants."
• "On my 17/10/2022 visit I had a bad experience with this Clinique... horrible experience with the stuff."

Ambience and Comfort

Pros:

• "Entering into the practice is like walking into a resort hotel."
• "The clinic itself was beautiful and calming."
• "On my arrival I felt at ease instantly."
• "I felt so comfortable, I could have been in someone’s living room!"
• "Whilst waiting in the waiting room, you feel like you have visited a spa whilst it plays relaxing music."
• "The surgery looks more like a spa than a dentist’s, with a very nice lounge, books to browse and coffee making facilities."
• "The view from the dental chair is a beautiful garden seen through some French windows."

Cons:

• No negative comments regarding ambience and comfort were provided in the reviews.

Treatment and Results

Pros:

• "I know I’m getting the very best and most current knowledge when I visit Dr Sam Smith."
• "All of my horrible stains and black marks were removed."
• "The work she’s done is absolutely amazing. I just finished everything and my teeth look fantastic now."
• "I am beyond grateful to the wonderful team at Ecladent for their care and professionalism... I am now so happy to have a dream smile and healthy teeth."
• "The procedure I had was painless and I was reassured all the way through it."
• "I’m delighted with the results of my Invisalign treatment and whitening. Thank you to everyone at Ecladent!"
• "Sam was the ultimate professional, dealing with my crown quickly, efficiently and most importantly, pain free, explaining everything she was doing as we went along."

Cons:

• "However, my experience with the actual dental treatment was bad... I ended up with one the teeth needing a root canal intervention."
• No other negative comments regarding treatment and results were provided in the reviews.