Glow Dentistry - Hampstead Clinic Reviews Summary

Staff Professionalism

Pros:

• "Dr Sami Alam, is the most patient, problem-solving, creative, innovative and skilled dentist."
• "Very professional doctors and personable staff."
• "The staff team are extremely professional and helpful."
• "Very friendly and super professional team in all departments."
• "A very professional and efficient service."
• "All the staff were polite, friendly and welcoming."
• "Highly dedicated professionals delivering exceedingly good service."

Cons:

• "Dr sara Cohen is not professional, very unpleasant, preposterously bossy."
• "She treated him unrespectfully, asking him in a mocking way 'have you brushed your teeth'?"
• "She even tried to tell me I had to pay for her services, while my son is obviously a child and he is completely covered by NHS."

Clinic Environment

Pros:

• "The office is nice and modern and super clean."
• "The premises were spotless, and all the team members whom I had the pleasure of meeting, were both charming and very professional."
• "From the moment of entering the practice the environment felt friendly and professional."
• "The clinic was clean and friendly."
• "We love the convenient location in Hampstead, clean inviting facilities."
• "The practice is clean, professional, welcoming and clearly has a loyal client base."

Cons:

• "BUT twice now I've arrived on time for appointments I made, only to find they'd been put back by 15 minutes without me being notified, let alone consulted."

Customer Service

Pros:

• "Receptionist Ivan was so helpful and promptly liaised with Dr Effie to arrange my consultation and crown lengthening surgery last week."
• "The two receptionist girls Emma and Layla are fantastic. They are always so helpful and friendly."
• "Larisa at the front desk guided me from the very beginning with setting my appointments and suggesting who I should be seen by for proper treatment."
• "Thanks also to Ivan and the reception team for being so welcoming and reassuring."
• "The extra treat are super friendly staff and welcoming receptionists, including Larisa."
• "When I was in agony the receptionist tried really hard to accommodate me for my Initial visit And since then I’m a regular :)"
• "All the staff are very friendly, helpful and considerate and see you at your appointed time."

Cons:

• "Bottom line: we will never set foot again in this place. Highly dissatisfied with service."

Dental Care Quality

Pros:

• "Dr Nathan transformed my smile."
• "Dr Nathan was the most knowledgeable and reassuring, focussing on health and being conservative."
• "Dr Prashar and his assistant are very efficient professionals committed to quickly resolving any problem at hand with minimum discomfort for the patient."
• "Dr. Sami explained my options thoroughly and we decided on an Invisalign retainer."
• "Dr Nathan is the best dentist I have ever seen."
• "Dr Mitul Vaghela's work on my teeth was careful and precise."
• "Dr Sami Alam is extremely attentive and the only dentist I would have my teeth treated by."

Cons:

• "After thinking they were great I then went to the hygienist a couple of days later who showed me they had missed a hole in one of my molars."
• "The dentist kept telling me very apologetically what a terrible state my gums and how sorry he felt about it for me in a way that I found quite anxiety inducing."
• "The dentist (Nathan) examined me and immediately said he was very concerned about the state of my gums."

Recommendations

Pros:

• "I highly recommend this practice."
• "Would highly recommend."
• "I highly recommend Glow dentistry."
• "Highly Recommend! Glow Dentistry!"
• "I highly recommend this dental practice."
• "Can't recommend highly enough."
• "Definitely recommend and this will surely be my dental practice in London!!!"

Cons:

• "So I’d say if any expensive treatments are recommended maybe get a second opinion?"