Together Dental Clapham Reviews Summary

Dental Services

Pros:

• "I am so happy with the results I received from Invisalign under Millie's care - my teeth are now straight and the scale, polish and whitening afterwards has lifted my smile."
• "Shahid removed my tooth quickly and efficiently after giving me all the options available."
• "The treatment has gone incredibly successfully and I have to thank Millie and the team for taking such good care of me."
• "Shahid spent 1 hour sorting a cavity for me today, its looks faultless and the treatment was PAIN FREE!"
• "All the work she’s done on my teeth (which is a lot) you cannot tell what is real & what is not."
• "Had a filling done by dr sophie Mackay which turned out amazing, she changed my amalgam filling to a white filling and was patient with me, both her and her nurse."
• "Just had root canal treatment with Millie, which went very well."

Cons:

• "I am paying double the price as before."
• "We are a cleaning company that helped this practice out by supplying emergency cleaning cover. However 2 months later we are STILL waiting to be paid £76! Warning to anyone asked to do work …… DONT! They are scammers!"
• "Paid £50 extra for a private appointment after a crown came loose - NHS option was to wait 10+ days."
• "Absolute waste of time and money me and my mrs are very disappointed in the private service we paid for our daughters treatment."
• "The star rating is NOT for the Hygienist service as this was great, as always. What was more difficult to palate was the DOUBLING of price for my next Hygienist appointment and a DOUBLING of price for my next check-up."
• "The only negative thing I would like to mention is the cost of the treatment."
• "I had a terrible experience at ConfidDental Clinic... She gave me 2 completely different solutions for my broken tooth."

Customer Service

Pros:

• "I always get great service at Together Dental... the whole team are very professional, warm and welcoming."
• "The team on reception who are all very professional and helpful."
• "It's really nice to arrive at a dentist where the receptionist knows your name."
• "The Together Dental Clapham receptionists are also lovely - always friendly and ensure follow up appointments are booked and call you to confirm appointments."
• "The care and genuineness of the reception staff is wonderful."
• "Receptionists were friendly and welcoming."
• "The receptionist are very polite and welcoming."

Cons:

• "Long wait time for appointments and even longer wait when you’re there to be seen."
• "Front of house fail to take correct information, change regular and do not better the establishment."
• "Second complaint in 2021 dealing with a rude receptionist."
• "If you have limited mobility, think twice before booking this dentist because they will not reimburse your booking fee if you cannot get into the building or use their chairs."
• "Management are never on hand to correspond with service users, they do not respond to complaints or the lack of professionalism and inconsistency within their practice."
• "The girl on reception is quite unorganised and confusing."
• "Rude receptionists (which is a shame as the dentists are lovely) and no confirmation of appointments sent."

Professionalism and Expertise

Pros:

• "Dr Rajan put her at ease as to what the issue was, he explained to her as to what she needed to do in a way she could understand."
• "My dentist Dr. Shahid Makhani is a very peaceful person and very good for nervous patients like me."
• "Adam my dentist is just great. These guys really care about their customers."
• "My new dentist, Shahid, is very friendly and professional."
• "My dentist Grace and hygienist Lauren are excellent- kind, and manage expectations around cost, pain length of treatment brilliantly."
• "Dr Marks explained what had gone wrong, talked me through the procedure and really put me at ease."
• "Grace who was very competant and showed hospitality from her introduction to me in the waiting area through to her professional administration and extraction of my decayed tooth."