Winchester Sport & Leisure Park Reviews Summary

Facilities

Pros:

• "New, large, modern leisure centre near the motorway."
• "The facilities and staff are excellent, especially in the gym which is very clean and well maintained, they're very caring of customers."
• "The machines are excellent too! the pool is clean as well, and so are the changing rooms."
• "Love using this leisure centre - they have a lot of classes and facilities on offer."
• "An expansive, well equipped gym, climbing wall, badminton and squash courts and an amazing swimming set up!"
• "Fantastic new sports venue, stunning swimming pool, very clean and tidy - the building looks very modern, a worthwhile addition to Winchester."
• "Incredible brand new leisure centre and sports complex with multi use facilities."

Cons:

• "absolutely non-working app and rubbish customer IT support."
• "The poolside floor near the showers is almost always dirty and hairy!"
• "Experience ruined by stress of trying to park with toddler and baby."
• "Pretty run down as they've given up trying to improve the place."
• "The dividing barrier between the two pool sections has rust forming on the handrail."
• "However the online booking system is so difficult, especially trying to find an activity on the right date."
• "The air temperature pool side was absolutely freezing."

Staff and Customer Service

Pros:

• "The staff are great, especially in the gym. Knowledgeable and approachable."
• "Every instructor so far has been friendly and supportive and could not do enough to help."
• "The staff have always been very helpful."
• "Staff are very friendly and helpful."
• "5/5 stars for the customer service today at reception."
• "Everyone was very helpful and the girls running the session were very good with my children."
• "The team are so supportive, engage really well with all the people who attend the session, make it very fun for all who attend."

Cons:

• "The customer service at this leisure centre so shockingly poor, as are the swimming lessons they provide."
• "It's a shame the staff are so incompetent, it has the makings of a very average leisure centre."
• "Great classes but this leisure centre is really not interested in you if you are not a member."
• "This centre is run by poorly trained staff. Massive cues at reception at busy times."
• "Very bad customer service. If you wish to have the holiday break, sorry, they do not allow you to pause or postpone the membership."
• "However we received really poor customer service, staff on reception were not very polite and were slow to serve people."
• "The place is run by young, care free staff who don’t consider customer service a priority."

Swimming Pool

Pros:

• "The pool is a 50m pool although I think they have the boom divider up at times."
• "The pool is also OK, it's slightly shorter than 25m but only by a centimetre or so."
• "The swimming pool is vast and a complete joy to swim in."
• "We had a lovely swim in the learner pool with our 6 month old. Clean pool, good facilities."
• "50 metre pool, a learner pool and a kids splash area!"
• "The pool and locker/changing areas are all clean, fresh, modern and spacious."
• "I've only been twice, at quiet times so have been able to swim at my own pace & really enjoy the new pool."

Cons:

• "The advertised 50 metre pool is always split into two 25 metre sections."
• "Absolutely dreadful swimming lessons on a Saturday. Do not take your child to them."
• "Fun giant inflatable session in the pool on Saturday afternoons absolutely NO fun at all."
• "I can not say enough how dreadful swimming lessons are here on a Saturday."
• "Unfortunately, it is swimming lessons all the time in the deep. Loads of them day after day."
• "Lane swimming in deep end sessions seem to be minimised during the late morning and afternoon."
• "The whole pool is 50m long; however, they only open the full length twice a day meaning most of the time you only get to use half of it."

Additional Amenities

Pros:

• "They have a lift which is handy but it does look like something out of a horror movie!"
• "Lots of parking - free for 3 hours if you enter your reg at reception."
• "Spacious changing rooms & plenty of showers."
• "The car park is a tidy and large area with plenty of good sized parking spaces."
• "The children pool has a water splash park right next to it."
• "The reception is large and clean with a large cafe."
• "The changing facilities were immaculate and also had very large family changing cubicles too."

Cons:

• "Lockers dirty, hair band (and lots of hair) in the same shower three days running."
• "Pretty run down as they've given up trying to improve the place."
• "Not enough parking for all facilities so ended up having to go to park & ride with a 2 year old and missed half of our timeslot."
• "Mens showers drains are blocked; tiled walls dirty and greasy, mould growing on cubicles."
• "The changing rooms, toilets and shower facilities are disgustingly dirty, blocked toilets and dirty windows poolside."
• "The changing rooms are very unsanitary with food, mud and hair everywhere."
• "Hygiene problems with the bathrooms have been ongoing for a year+."