David Lloyd Fulham Reviews Summary

Staff and Service

Pros:

• "The staff and management make you feel like you are part of a small, friendly home club."
• "Max and James have been especially helpful and kind."
• "The staff here are brilliant; they’re knowledgeable, friendly and always go above and beyond to make sure I’m getting the most out of my workouts."
• "Super friendly staff who remember your names, which is something no other place seems to have."
• "All the staff are very welcoming and the reception team so friendly and helpful!"
• "Staff were very friendly and helpful."
• "I have been coming to this gym for a while and have nothing but praise especially when it comes to the staff who are highly helpful and attentive."

Cons:

• "Extremely poor service from staff who are rude and unwelcoming."
• "Staff members have very poor customer service skills, they do not care about anyone on the gym floor except if you are one of their 'friends' or a good looking girl."
• "Very arrogant staff at reception."
• "Gym facilities are good. But expensive and the staff are terrible."
• "Some of the staff are very rude and shout at you."
• "The staff is terribly rude and not helpful at all with whichever issue you may have."
• "Worst gym ever. Expensive for what it is! Really bad staff, they are rude and couldn't care less."

Cleanliness and Maintenance

Pros:

• "Gym equipment was well maintained."
• "The gym is immaculate throughout, never too busy and any questions I have in the gym or through the app are dealt with immediately."
• "Always clean and the staff are helpful and professional."
• "The gym itself and the changing rooms (including the pool) are kept clean."
• "Facilities were clean and in good condition."
• "Its always clean and tidy."
• "The pool area is spotless and a great place to unwind after a long day, as it includes a jacuzzi, sauna and steam room."

Cons:

• "Convenient location, friendly staff, but it's never clean. The toilets always look like a provincial nightclub at 3am - the whole place is pretty dirty and when something breaks, it's usually broken for over a month."
• "The rest of the gym was difficult to use with weights constantly missing."
• "There is a culture of leaving weights & equipment lying around in the gym which isn't great."
• "The pool is not so clean, though."
• "The gym itself is far too dark, I don’t know if this is because they are trying to create some kind of vibe but a little more light would be good to see what I’m actually flippin doing…"
• "In few occasion, I have found the boxing heavy bag stained with blood and no one cleaned it until I complaint."
• "When something is damaged, it takes them ages to replace it."

Value and Pricing

Pros:

• "i have the family membership @£215pm 2 adults and 4 kids and that is cheap considering what you get."
• "Currently investing £6.5 million to transform David Lloyd Fulham into one of the finest health, wellbeing and fitness clubs in London."
• "Great place for working out😁 As the gym located just above the fulham broadway tube station gets lots of natural light✨"
• "A great place for Anyone to enjoy must be the envy of most gyms."
• "Joining the gym was the best thing I have done for myself & my children!"
• "This gym is the best in the area. It is large roomy with plenty of space. Machines are new."
• "The gym and leisure facilities have everything you need."

Cons:

• "Just more and more members, so less and less exclusive for the high fees."
• "They are signing up so many new members, that there is no space for the current ones."
• "Certainly not worth the price though."
• "Also, which dumb idiot at head office decided it would be a good idea to charge for towel hire. DL don't know if they are a high end, medium or budget, leisure facility."
• "Do not waste your time booking a membership at this gym! They stole my money a few weeks ago and now I’ve been chasing them for a refund with a complete lack of service and great difficulty."
• "The Staff are rude & arrogant if you have a basic membership, quick to state the hrs u are allowed to use the facility."
• "Do not join this gym, they only care about taking your money and the second you want to leave they couldn't care less about your needs, they create such a massive hassle."