"Got a deal via Travel Zoo, £21 per head which included tour, tasting and a 3 course meal so was exceptional value for money."
"Even without the deal you would be hard pushed to get a three course meal of this quality for what they are charging."
"Not sure if its something they do all the time but booking the tour gave each of us a voucher for £5 off any 70cl bottle which was nice surprise considering I did plan to purchase something anyway."
"The tour was great value and provided an interesting insight to the growth of the distillery."
"The ticket also gives up to 20% off in the shop as well so that came in handy!"
"Prices were very reasonable off their set menu would return next time we are up that way."
"£5 off for 70cl bottles in the shop for each ticket, which we made use of."
Cons:
"However it is very disappointing to see the distillery's own in-house store selling their Gin more expensive than on Amazon."
"Although the portion sizes weren’t too small, there was nothing about the meal to justify the pretentious high prices, neither taste or quality."
"I think personally though compared to Scottish Distilleries the standard tour was a bit expensive for what it involved."
"The biggest let down is the whisky is less expensive in Booths in Keswick which we would have passed on the way."
"Very poor value for money. Left hungry after a huge bill."
"The spirits were ok, but much too expensive."
"Food was tasty but very expensive for what it was."
Customer Service
Pros:
"Lovely day at the distillery, very informative, helpful, accommodating and friendly staff, afternoon tea was wonderful."
"The staff were friendly and knowledgeable."
"Very friendly staff."
"All the staff were friendly and happy to help."
"Staff are friendly and very helpful."
"The staff were brilliant, friendly and helpful."
"The staff were very friendly and nothing was a problem."
Cons:
"Our experience in the bistro was the opposite. We sat down on a table outside and received no menus or asked for any drink orders."
"The service was good but it was ruined by the staff chatting constantly to each other in loud voices which really spoilt the atmosphere."
"The only slight negative was the waiting staff didn’t seem interested in serving, when we finally got their attention it really seemed like a chore."
"We were sitting for around 30 mins without anyone checking if we needed extra drinks or wanted our second courses."
"The thing that let's the place down is the restaurant, the staff just don't seem to want to be bothered and are not friendly or welcoming."
"Sat for 10mins waiting for a drinks menu, while the waiter stood and kept talking at the next table."
"We just got up and left in the end. Rubbish end to a great time."
Quality of Experience
Pros:
"Thoroughly enjoyable tour and tasting session with a great tour guide."
"The tour itself was fantastic and as someone who's been to quite a few tours I learned loads!"
"Absolutely amazing! Our tour guide Jack made it very interesting and I thought he had been doing it for years with his knowledge, but had only been there 7 months!"
"She was an amazing tour guide and was very informative as well as being very very friendly and helpful."
"Good informative tour from Simon G- took 1 hour approx."
"The tour was so interesting."
"Very interesting tour of the distillery including a tasting session."
Cons:
"Rather disappointing."
"We had been advised that due to maintenance the actual distillery would not be accessible during the tour."
"Most of the 'tour' consists of sitting through a grand marketing video."
"The actual tour was disappointing. It’s not worth spending £18 to see some videos."
"Coffee arrived soon after however after 15 minutes we were informed that they had run out of eggs in the kitchen so some of the menu wasn't available."
"We joined a group that had just started, only to have the tour leader stop mid-sentence, bark at us that as we hadn't booked we weren't allowed on this tour."