Glenfiddich Distillery Reviews Summary

Tour Experience

Pros:

• "We had a good and fun tour. We where shown around the entire distillery and one of the warehouses."
• "Really interesting tour. Takes about 1.5h, you really see the production itself."
• "The best distillery tour I have attended. Our guide was extremely knowledgable and amusing and took time to give detailed answers to questions from the group."
• "I had an outstanding experience during the Glenfiddich Distillery tour, and I'm more than happy to give it a 5-star rating."
• "Visited Glenfiddich as our first Distillery tour in Dufftown. We did the pioneers tour and our guide (James) was extremely knowledgeable and provided us with a wealth of information which assisted us with future tours of other distilleries."
• "Tour was lengthy, detailed about the history of Grant family and Glenfiddich."
• "The tour was well organised and informative."

Cons:

• "They also neglected to tell us they weren't in production on the day of our tour."
• "The tour itself was very bland."
• "The tour guide spoke far too quickly and quietly and only addressed half the group most of the time."
• "I’d probably rate the explorer tour higher, but having been on another tour at a smaller scale distillery the day before, the one at glenfiddich was quite disappointing."
• "Only thing we enjoyed was the tasting. Our tour guides weren't knowledgeable."
• "The tours closes by 4, we got there by 3:30 but couldn't get the tour."
• "Our tour guide wasn't so knowledgeable."

Facilities & Amenities

Pros:

• "Friendly and knowledgeable staff. Big car park, which you don't need to worry about parking."
• "Additionally, the whiskey lounge had an excellent selection of cakes including gluten free and vegan options which a welcome surprise."
• "The distillery's buildings were simply breathtaking, with the beautiful stills stealing the show."
• "A beautiful distillery immaculately maintained."
• "Beautiful distillery, money well spent on the recent development."
• "The distillery itself is a beautiful facility."
• "The Glenfiddich distillery is a fantastic place! The grounds are beautiful and well set out."

Cons:

• "All other distilleries offer to put the whiskies in small bottles to take away and try later, but not here."
• "Great place, but not FULLY ACCESSIBLE/DISABLED/WHEELCHAIR FRIENDLY."
• "Also the distillery is going through some maintenance. As a result, 30 minutes of the tour was not given."
• "No tour tickets available online or when show up."
• "The desk staff were really rude and threatening our tour to be voided."
• "But I wouldn't recommend having Nonie as a guide."
• "Looks like a small piece of metal is corroding at the bottom of the bottle."

Customer Service

Pros:

• "Staff are amazing and that is the 1 star, please don't advertise a 'restaurant' as it is far from it."
• "The staff even parceled me off with a Balvenie sample for my then wife-to-be, now wife."
• "All the staff were so friendly and the gift shop was fantastic."
• "Great tour guide Brian, very knowledgeable and so enthusiastic!"
• "The hospitality I received was second to none."
• "Our tour guide, Laura, gave an amazing tour. She was very knowledgeable about the the site and the process."
• "Our tour guide Amy was very friendly, knowledgeable and answered each question during the tour."

Cons:

• "However, the staff were so rude and unknowledgable."
• "Talked to some other travelers in Speyside last night and they have said the same thing about both Glenfiddich and Balvenie, such incredibly rude staff."
• "Customer service overall is pretty low. Only go if you don’t mind large group tours and be shuttled around like cattle."
• "We had a much better experience in another distillery the same day as our guide here wasn't friendly at all, fast and not trying to enunciate even though you could see that most of the people on our group were not understanding her."
• "Our tour guide was very friendly, but she was kind of new, so she couldn't answer a lot of our questions."
• "The desk staff were really rude and threatening our tour to be voided."
• "But I wouldn't recommend having Nonie as a guide."

Value for Money

Pros:

• "You must visit the gift shop! So many amazing items to peruse!"
• "The tastings were great offering us 6 drams and they were able to cater the canapés to suit food allergies and dislikes while maintaining the pairings."
• "I recommend self bottling and at only £160 it's a steal compared to the £220+ in other distilleries around."
• "The 'Whisky Room' at Glenfiddich made the perfect café stop on our cycle ride along The Malt Whisky Way."
• "An outstanding female tourguide did an excellent 1:30 hour tour including tasting of the 12, 15 and 18 year old single malts. Value for money!!"
• "The price was around 20 GBP and included tasting for 4 whiskies - 12, 15, 18 and a 23 yearly old.. worth every penny!!!"
• "A fine distillery and informative tour for £10. The only reason this isn’t 5* is that the tasting samples were tiny, especially compared to other distillery sites nearby."

Cons:

• "Called at the distillery on 11th January 19, was sold 2 experiment whiskies the project XX and fire&cane. I was told they were only available at the distillery however found them for sale on the Internet at a lower value."
• "Expensive too for what you get."
• "Don't buy your whiskey there! Beautiful distillery and very nice tour, but the whiskeys are 10 Pounds more expensive as in a normal store."
• "The shop is a rip off. We bought bottles in the shop, only to find the same item £15 cheaper in the Tesco the next day."
• "Tasting is also not available, yes you can buy drams in the whiskey lounge, but almost as pricey as whole tour with tasting."
• "I found some foreign deposits like sediment in my 12 year old bottle."
• "The tour was great, I recommend it. Three stars because at the tasting one guy got to also taste the 26 years old and the rest of the tour were not allowed to."