Ray Chapman Motors York - Volvo Cars Reviews Summary

Customer Service

Pros:

• "Ray Chapmans have looked after us for over 10years now always provide a warm personal service as well as a top quality professional work."
• "Excellent service throughout! This has to be the best dealership that I have ever dealt with!"
• "Service is paramount at Ray Chapman Motors."
• "Absolutely brilliant company so attentive to your needs no matter how small an issue."
• "The servicing team in particular are excellent."
• "Excellent customer service from all at Ray Chapman Motors, York."
• "The service has been exceptional, professional & very friendly."

Cons:

• "Today I took my car in for a service.. I was not a very happy customer TODAY!"
• "Without a doubt the worst service I've ever had from any garage."
• "Shocking customer service."
• "A very unprofessional and unreliable dealership."
• "Pressurised selling tactic definitely in play here i.e. another customer is interested in the car."
• "Absolutely livid with their abysmal service and MOT standards."
• "If you want good customer service and after care avoid this garage."

Vehicle Quality

Pros:

• "The car itself is immaculate, better than we could have imagined."
• "The condition of the vehicle was excellent, except for two battery terminal covers that had been left loose on the battery."
• "They repaired damage to two alloy wheels so well that I can’t tell they were ever damaged."
• "The new showroom is spacious, light, open and accessible."
• "This is a modern showroom that reflects the new modern image of Volvo."
• "Great service, I bought an XC60 from the dealership last year and recently lost my wedding ring in the centre console, Nigel was a life saver."
• "Couldn't rate Steve high enough, brilliant."

Cons:

• "Be very careful before parting with your hard earned cash with these guys because their vehicles are way over priced."
• "The issue was completely worn out front brake pads, which volvo had evidently failed to inspect at the mot."
• "The rear offside brake disc and pad were heavily scored due to the pad breaking and sticking to the disc."
• "Issues since picking my car up but only decided what fault was after warranty was up."
• "Their used car prices are the most expensive when compared to the rest of the country."
• "This is a classic case of a dealership maximising their profits by trying to get away with doing very little to a car."
• "Whilst driving back I noticed steering wheel judder which also manifested itself through the driving seat."

Staff and Management

Pros:

• "Purchased a car from the dealership last month we liaised with Barrie who was amazing from start to finish."
• "I trust them, and in particular Dan Eddon and James are great guys who I genuinely enjoy dealing with."
• "Shout out to Barry? (Service Manager) and his team who accepted me as a 'walk-in'."
• "A big thanks to the recent invaluable help given to us by James Sutcliffe and David Kellett."
• "The team at Ray Chapman are absolutely fantastic."
• "Graham the salesman was friendly and had a really good knowledge of his products."
• "A massive thank you to Graham Parnaby for the kindness you showed myself and William."

Cons:

• "I called this morning to discuss buying a car. When my call was returned by one of the sales people, he was rude, sarcastic and patronising."
• "Silly negotiation tactics played from the start."
• "Then when it came to providing with purchase order they had changed to a 3 months warranty."
• "Offered an under-valuation for my trade-in that miraculously increased straight away when it became clear I had called his bluff."
• "We went in to the garage and were told that we would have to wait for a salesman to be free. After 20 minutes of waiting there was no sign that anyone was going to help us any time soon so we walked out."
• "Weren’t happy with a few things which they promised to sort out, but as soon as they got our money they gave a load of excuses."
• "They hadn't even sent the V5 details off to the DVLA to inform them of change of ownership."