SIXT Car & Van Hire - Leeds Reviews Summary

Customer Service

Pros:

• "Amazing service, well looked after car, super helpful staff."
• "Staff are very well mannered. Shout out the the Asian fella on the front desk he always smiling."
• "The gentlemen who dealt with us was so professional, pleasant and so helpful."
• "Everyone at the office was so kind and professional. Anjam was especially helpful."
• "Chris and Mason were both so friendly, welcoming and helpful."
• "Special mention has to go to Chris who helped us through the pick up process."
• "Excellent service, car was clean, had no issues, staff very knowledgeable."
• "I cannot that the Sixt team enough but a special shout out goes to Yahyaa."

Cons:

• "Terrible experience dealing with Yahyaa. Booked a car through their website and when I arrived it wasn’t available."
• "Absolutely appalling company - do NOT use them."
• "Worst car rental company and worst branch for sixt."
• "I went to pick up a car which I've booked several weeks ago. They told me that the car is not available."
• "Rented a van from Sixt for the day to move some belongings as I’m moving house soon. For starters, they emailed me a rental agreement for the wrong van."
• "Absolutely a sham, look at trustpilot and Facebook reviews."
• "They don’t have a private enclosure for vans and they’re just left outside on the business estate."
• "Do not rent a car at Sixt Leeds. They want to charge us for a damage that was hidden (wing mirror)."

Vehicle Condition and Availability

Pros:

• "Cars are decent I’ve hired a few vans too."
• "We recently hired a van from Leeds to move our son to London, our experience was first class!!!"
• "If you need a car for any occasion I would highly recommend using Sixt."
• "Great customer service, friendly staff."
• "Quick services and processed quickly, Clean cars and brilliant."
• "The quality of vehicle is very good with mostly 20 plate vans and cars."
• "Very impressed with the age you are able to hire a van from this company."
• "The service from this van and car hire company is very good."

Cons:

• "We rented a removal van for moving house - it wasn't in great condition."
• "Booked a 3series or similar which at the time included a A4/C class. When I arrived to pick up the category had changed."
• "Decent price van hire, but plan your day. We ended up waiting nearly an hour due to other collections taking place at the same time."
• "Booked online and when I arrived they increased the price."
• "Rented a vehicle for a wedding over the weekend. From start to finish they have been an absolute pleasure to deal with."
• "Hired a Crafter van for 3 hours. Completed a video walkthrough of the van before and after. Pleasant staff and happy with everything until the following day."
• "Rented a Luton Van from the Leeds office. Came with lots of scratches dents etc."
• "Terrible, phoned up and asked about the cars available in one of their classes ... They confirmed it would be a BMW 1 Series or similar (A class or A3) - the class was also listed on the website as 'premium' leading you to believe it would be one of the 3 premium German brands. On the day they had a Mini Clubman waiting for me!?"