The Prince of Wales - JD Wetherspoon Reviews Summary

Service

Pros:

• "Even was a game night last weekend their service was fast and the friendly."
• "Probably the most popular spoons in Cardiff apart from Cardiff bay. Lovely lay out, good food, fast service and cheap."
• "Drinks - great price in comparison to other prices. We tried food here for the first time and surprisingly was very good."
• "Friendly staff, and prompt service (food arrived in about 15 minutes)."
• "The service is good and the food was lovely."
• "The staff were very helpful and polite, went above and beyond any other staff I've encountered in any other wetherspoons so far."
• "The door staff are extremely helpful and friendly as are the majority of the bar staff."

Cons:

• "So sad to see that they have let themselves down the service was absolutely rubbish the food was also rubbish as well."
• "Very bad service. Each drink that was ordered was wrong. Food was wrong."
• "This is the worst Wetherspoons I have been in, bar staff and management unfriendly."
• "Staff weren't very accommodating."
• "Drinks are cheap but be prepared to wait at the bar and not be served in turn."
• "The staff got my order completely wr9ng, there was no bacon 8n our cranberry, brie and bacon panning and the thinnest slice of brie you have ever seen, absolutely disgraceful service."
• "Had the worst experince I've ever had in any whetherspoons here."

Food Quality

Pros:

• "The food is what you expect."
• "Drinks - great price in comparison to other prices. We tried food here for the first time and surprisingly was very good."
• "Cheap but good food and drinks in an interesting place."
• "Great breakfast and beer selection."
• "The food was excellent, and very reasonably priced. Less than £10 for a meal and a pint."
• "The food their is mouthwatering and simply to die for."
• "The food was delicious, I had a mixed grill, very succulent meat."

Cons:

• "I like weatherspoons, but the Christmas dinner they served was really bad, sat 3ard, very dry, hardly no taste."
• "Both the large cod appeared 'double battered' and burnt to a crisp, and the hunters chicken was rock hard around the edges."
• "We waited 50 minutes in total for our food and drink. When the food came, the pizza was undercooked."
• "But grilled burger doesn't mean burn to crisp, bitter, taste like charcoal and completely dry."
• "Food was mediocre, 6 of us for food. Burgers were cold and like cardboard."
• "The staff got my order completely wr9ng, there was no bacon 8n our cranberry, brie and bacon panning and the thinnest slice of brie you have ever seen, absolutely disgraceful service."
• "Food here isn't great though. It's cheap but obviously everything is microwaved."

Ambiance & Location

Pros:

• "Massive typical Witherspoon. Vast Pub in Grand old theatre with original stucco decoration dining area opposite the stage."
• "Looking forward to you opening up! Beautiful decor, especially upstairs (where it used to be a theater)."
• "It's right next to the train station and to town so perfect for a night out."
• "Huge amazingly preserved old theater!"
• "Amazing pub. Cleverly decorated around the original theatre."
• "Wonderful place to be in architecturally. Interiors are beautiful especially for a wetherspoons!"
• "Amazing historical theatre converted into a pub."

Cons:

• "The clientele are not the nicest bunch though and the managers frequently end up in violent altercations."
• "Security guys can be a bit unhelpful and petty on the door."
• "The woman at the door had an attitude and refused to let me in despite me showing government issued ID."
• "Power trip door women. Have to go around the side unless you know the door people then it's ok."
• "Marked down due to the floor being disgustingly sticky and there were not enough seats for all customers to sit down."
• "Some really unprofessional and passive-aggressive security person at the entrance."
• "Last time I was at the Prince of Wales, there was a brawl in the bar, this was during the afternoon! Avoid."