The Twisted Oak Reviews Summary

Atmosphere & Decor

Pros:

• "The conservatory is absolutely stunning, decorated with colourful flowers and fairy lights."
• "Beautiful conservatory area, very whimsical with all the flowers and lights."
• "Such a lovely pub with a lovely atmosphere."
• "The pub was decorated beautifully in that theme, a lot of attention to detail."
• "A lovely pub with peaceful gardens and great food."
• "A friendly welcoming pub with a real country feel despite being so close to the city."
• "There was a nice atmosphere and decor in the food area of the pub."

Cons:

• "Its dull and unappealing inside to make for a good experience."
• "Only downside is the abundance of plastic flowers everywhere."
• "Although it's a nice light interior, we felt it lacked character."
• "Very little atmosphere."
• "Ambience was 0, cleanliness of the establishment was 0, toilets didn't look like they had been cleaned in a long time."

Food Quality

Pros:

• "The food was good and reasonably priced."
• "Very tasty food with large menu choice and good size portions."
• "The carvery itself was fantastic! Between us we had all four meats on offer and we agreed unanimously that we couldn't fault the food."
• "The west country burger was very tasty, nice hot chips and presented well."
• "Food was superb and reasonably priced."
• "The food was delicious, and you get a lot for your money."
• "The food arrived in a timely manner and was of great quality. Perfect pub food."

Cons:

• "The food was barely warm and quite tasteless."
• "The kids carvery was lukewarm, and the Turkey was dry."
• "The steak was infact overcooked and I had to send it back."
• "Food was warm and not freshly cooked."
• "Possibly the worst food I’ve ever had, the steak was as chewy as ghandi's flip flop."
• "The food was so bad that we didn't have to pay."
• "Awful food never tasted food so bad."

Service

Pros:

• "Came here for a motorbike night on the 19/06/18 and really enjoyed the welcoming staff here service was amazing."
• "The staff were brilliant and really couldn't do enough for us."
• "The staff were quite attentive and happy to answer any questions we had."
• "The staff couldn’t have been more accommodating or friendly."
• "Service was very friendly and efficient."
• "Staff, Service, Venue Top Class & food delicious & reasonable prices."
• "Staff are incredibly helpful and friendly, food is absolutely amazing."

Cons:

• "Slow service waited 30 minutes for starter didn't arrive mains first then misordering for children's drinks got adult ones then after ordering desert another 30 minute wait."
• "Staff rude and abrupt (the owner that is)."
• "Service was very poor. Apart one member of staff who made good out of bad."
• "Staff were friendly but come across a little stand off-ish but still remain professional."
• "The staff could be a little more helpful and treat you like a customer."
• "Service was very poor. The food was awful. Undercooked and poor quality."
• "They shouted at the kids for playing on the play area."

Family & Pet Friendliness

Pros:

• "There's also a great indoor and outdoor play area for the kiddies."
• "Nice place to go in the summer with a lovely beer garden and play area for the kids."
• "It's dog and children friendly, however dogs, I'm told, are discouraged from going into the children area which is pleasant if you're not keen on that sort of thing."
• "Children's play area outside keep my grandchildren aged 20 months and 6 amused for ages."
• "Especially accommodating to our two dogs, who were allowed in the beer garden and inside on the carpeted areas."
• "Dog friendly, staff friendly and great food."
• "A really good place for the family with reasonable drinks, food and play area for kids."

Cons:

• "Didn't actually eat here, as this place doesn't allow dogs in the family area."
• "The garden might have worked but the weather was on the turn."
• "It's not suitable for toddlers."
• "Advertised as family and dog friendly however I would describe it as family OR dog friendly."
• "Dogs are allowed to go near the outdoor play area, but when we went the weather was starting to change, and didn't fancy sat eating in the rain."
• "The staff made us wait in the rain with 2 babies for an hour, didn't get an sorry."
• "Not maintained well, food was microwaved, kids facilities not maintained well and smelled of urine and I stepped in dog poo in the beer garden."

Value for Money

Pros:

• "The food was good and reasonably priced."
• "Food was superb and reasonably priced."
• "Food was good quality, tasty and fair price."
• "Overall it was good value for money and we hope to go back very soon."
• "Food was really good value and tasted amazing!"
• "Decently priced good food."
• "All Extremely good value."

Cons:

• "Think prices are a little high, especially when they charge £2 extra for cheese and £2 extra for bacon."
• "Food looked good although not the cheapest. Drinks are also a bit pricey."
• "I thought this was expensive but went with it."
• "The food are so expensive such as cheese and onion sandwiches was £7!"
• "Expensive, toilets had urine over the floor on two occasions."
• "I had a bucket of prawns for just under £6 there where about 10 really tiny breaded prawns not worth the money at all disappointed."