Otter Reviews Summary

Staff and Service

Pros:

• "Staff were lovely and interacting with my son, highly recommend!"
• "Friendly helpful staff food is always piping hot and served within a reasonable time from order."
• "Very friendly and helpful staff, food fresh and hot."
• "Absolutely fantastic, food was excellent and the service was probably the best I've had."
• "The staff went above and beyond to accommodate our large group."
• "Lowri the waitress was brilliant and couldn't do more for us 😊"
• "Staff members were friendly and more than accommodating to my needs."

Cons:

• "Unfortunately there was a strong smell of cannabis and body odour"
• "Table of 13 for a childrens birthday party. Two starters arrived, the rest 40 minutes later, then an hour and a half wait for mains."
• "We had booked in advance but had to wait for tables to be moved."
• "Aimee and the other manager were at the bar giving our refunds and not one of them apologised"
• "How can you employ such management who possesses such a demonic attitude?"
• "During our meal people on the doorstep smoking and staff did nothing to encourage them to move so the area we were sat in smelled of cigarette smoke."
• "No staff service for drinks, 30 mins with empty glass, still didn't ask us if we wanted drinks."

Food Quality

Pros:

• "Plenty of choice available and food was lovely"
• "Food was lovely and well presented"
• "The food was lush and carys the chef was delightful and the veggie curry was fab xx."
• "It's always a delicious meal, great value and really good service from the staff."
• "Food was spot on and piping hot."
• "The food was exceptional and decent amount."
• "Had Sunday carvery good selection of meat and vegetables, gravy was tasty too and you couldn't beat price two meals for price of one... would go again!"

Cons:

• "Our food then arrived mildly warm and incredibly Dry and no one sat at the table finished or enjoyed there meal."
• "The meat was disgusting on a mixed grill we had to leave it, was awful."
• "Ordered food and I was expecting a decent steak and got a small one very downside it costs £19.95 and it was very disappointing."
• "The beer battered cod was like rubber and inedible."
• "The stuffing was drier than ghandi's flip flop and the turkey had a weird texture."
• "Food is quite obviously microwaved including chicken breasts and pies."
• "The chicken & gammon were completely dry as overcooked."

Ambiance and Cleanliness

Pros:

• "There is a good atmosphere at the Otter since they have refurbished the building."
• "The garden area is lovely and great for the kids to burn some energy before food."
• "The new interior is fantastic and the place was the cleanest I've ever visited."
• "Lovely pub in a nice atmosphere"
• "The pub looks amazing after a recent refurb."
• "A pleasant environment, friendly staff."
• "The surroundings very comfortable."

Cons:

• "A visit to the otter has been disappointing, there was a buzzing coming from the speaker above us."
• "The whole dining area could benefit from a good clean."
• "No music, empty tables, no atmosphere."
• "The reserved table we booked was filthy underneath."
• "The service had also changed from table to bar service only, which was fine, but a little less personal."
• "The place looks tired dirty seats tables were well worn and walls in need of a lick of paint!"
• "The only thing that let the visit down was the state of the women's toilets."