The Gretna Green Reviews Summary

Staff and Service

Pros:

• "Really friendly and helpful staff, meals of good proportion and service really fast."
• "Very friendly staff 1 way system in place."
• "Been a while since we went here but have been back 3 times since lockdown ended. Lovely and clean."
• "The staff tonight went above and beyond to make sure we all felt comfortable and safe with our surroundings."
• "Really friendly service staff were excellent, very professional."
• "Friendly and attentive staff."
• "Really nice family atmosphere and most of it was generated by the excellent staff."

Cons:

• "Food was cold hair in one meal when complained no one was bothered they just took it away."
• "We ordered our meals separately but asked that they be brought out at the same time, this did not happen and one family waited almost 15 minutes after the first meals were brought out."
• "Then our drinks came out wrong and not to how we ordered them."
• "After 25 minutes not one member of staff had been to ask if our food was ok."
• "We were served throughout by different waitresses, who all portrayed the same slovenliness."
• "Last visit witnessed a van being broken into which was parked in the front spaces."

Food Quality

Pros:

• "Nice food, we had a breakfast and it was very tasty, would definitely recommend."
• "Food was fabulous great portions very fresh really enjoyed it couldn't eat it all."
• "Good value food not the highest quality but good pub food and portion sizes good."
• "Food was delicious, hot and very good portion sizes."
• "The food was really nice."
• "Food lovely as always."
• "Looking a bit tired but food is good value and quality."

Cons:

• "Food was cold and pretty tasteless - all of it, four different dishes."
• "Terrible food this time. Undercooked and tasted poor."
• "£8.99 for a tiny piece of fish that was all batter and 10 chips."
• "The whole portion of breakfast was really small."
• "The food hmmm, I don't think I will be back, mine looked like something you would get from a takeaway."
• "The bacon was half cooked and 80% fat and cold."
• "Food was average at best for most meals, although the chicken roast dinner was very disappointing, no stuffing and the chicken had obviously been microwaved!"

Cleanliness and Atmosphere

Pros:

• "Place appeared clean and food was lovely."
• "Very clean super place for meals and drinks."
• "Clean and tidy place staff very good."
• "It was clean, had pleasant staff too."

Cons:

• "Not quite as polished and clean as some other Greene King pubs."
• "The menu's where covered in drink stains and quite a few flies knocking about."
• "Whole place was dirty including all the tables as far as I could see, and the cutlery and the condiment sets were in the same state."
• "The pub itself is a bit tired, most of the seats need recovering, not hygienic at all, the tables where sticky."
• "It's OK...outside is a bit shabby, inside is a bit in need of some refurbishment and sticky, worn and grubby looking."
• "Just wished tables weren't sticky and the toilets are disgusting well disabled ones are it doubles up as a changing room for babies and I really didn't want to use it."
• "Very expensive for such poor quality food!!"

Value and Pricing

Pros:

• "The Gretna Green is great value and perfect for families on a tight budget."
• "Our recent visit was for an all day breakfast, which was perfectly cooked and hit the spot."
• "Every day there are meal deals and the menu is quite varied."
• "Overall, it was excellent value."
• "With Tesco vouchers, you get three times the voucher value so it worked out a very cheap night."
• "Good value for money. Deals on most days."
• "Good midweek deals, cost just £57 for four adults and two kids, with drinks included."

Cons:

• "Hungry Horse pubs used to be famous for generous portions. The food here although very nice was a bit on the mean side."
• "Tables are like gold dust. You need to book or you may be disappointed."
• "Not enough vegetarian and vegan options."
• "Drinks are a little expensive."
• "Sadly no local beers from the likes of three brothers, Camerons and blacksheep."
• "Despite being 2 for 1 it was still expensive."
• "Out of 4 meals my sons was ok but my steak was not just well done, when i turned it over it was black."