TGI Fridays - Walsall Reviews Summary

Customer Service

Pros:

• "Service was good, waiters trying their best..."
• "Absolutely amazing everyone was lovely & so friendly it was my birthday they made it extra special."
• "Food was lovely, customer service was great and lady who served us was very friendly."
• "After asking for a different steak as it was not edible the manager was very good and got a replacement and dealt with us very good."
• "Waitress was very attentive, bottomless soft drinks were refilled whenever we needed."
• "Staff have always been friendly and sort out any problems that you may have immediately."
• "The staff dealt with the situation fabulously, refunded the food which was not up to par, re made the steak and deducted 25% off of our overall bill."

Cons:

• "Really disappointed today, I’ve been to TGIF lots of times since it opened. Last time 12 months ago. We waited to be served by the manager and by the time she came over (noted she was on an important phone call) we had been seated for 30mins."
• "Never going here again, not recommending. Train your staff in customer service!!!"
• "Shame on the company for not hiring enough people to serve customers."
• "Service was so slow; couldn’t have had more drinks even if we had time to wait because no one even stopped when we politely said excuse me."
• "Service took agesss even though it was quiet, I got my drink about 15 minutes before my friends got theirs."
• "Sat for 10 mins while the place was empty, no staff to greet, shouted from the kitchen to tell us where to sit, absolutely zero service at all, not a single member of staff came to us, ended up walking out and going elsewhere for food."
• "We were left waiting at the door waiting to be seated for around 5 minutes despite the restaurant being less then a quarter full."

Food Quality

Pros:

• "Food was great, and once seated the servers were really friendly and drinks/food served as quickly as you'd expect."
• "Most of us had sesame chicken and we had chicken fajitas too, nice big freshly cooked portions."
• "Food was very good we just had mains. 2 people ordered a dessert which was good."
• "The food was absolutely worth the expensive price tag, it was delicious."
• "Food never disappoints, always amazing."
• "The food was good. It was served hot and delicious."
• "Really lovely food... in fact I couldn't eat all of mine.. but cooked well and very tasty.. I had the sesame chicken meal and avocado starter..."

Cons:

• "Food sitting on counter while staff chatting away."
• "Very expensive for bog-standard food I've had better from Toby pubs drink prices are extortionate."
• "The fajita wrap I had was so bland and the size of a pea."
• "Food was overpriced for what we got."
• "Our food tonight was very poor. We ordered two burgers that were not only poor quality for £15.50 each, the size of the portion was incredibly small."
• "Food came out all dry looked like no care was taken prepping food."
• "Ordered chicken tacos, couldn’t chew chicken, signature fries straight out of bag."

Cleanliness

Pros:

• "Our seating area was clean also."
• "The place is great. Atmosphere is nice and the staff are friendly."
• "The restaurant was accessible with wide front doors, the aisles were mostly clear and accessible and the disabled toilet was clean, and large enough to turn round in a wide powerchair."

Cons:

• "Absolutely disgusted with my experience at TGI Fridays Walsall this evening. Firstly the seats were absolutely FILTHY!"
• "Table is dirty, floor is filthy."
• "The toilets are disgusting and dirty."
• "The table was so sticky we had to put a napkin down to stop our arms from sticking to it."
• "The doors to the main stalls were without a lock. The toilets were not the cleanest."
• "The toilets is another matter dirty smelly & not clean I visited today 12.03.2023 eventually after much persuading the manager cleaned the ladies toilets but the men’s are still a mess after spending £100 I expect the toilets to be clean at least."
• "Was then given a table covered in someone’s else’s food that hadn’t been cleaned up yet."

Atmosphere

Pros:

• "It was a nice lively restaurant and it seems to be popular with families as well as couples or groups of friends who are going out for a meal."
• "The atmosphere was nice too, great wall decals and nice music played at an appropriate level for eateries of this type."
• "Nice atmosphere. May be a bit loud for some, but that may be because I'm getting old!"
• "Very positive and attentive bar service on a Friday night."