Address: Touchwood, 23 Mill Ln, Solihull B91 3GS, United Kingdom
Phone: +443304605569
Rating: 3.6
based on 202 reviews.
Service
Pros:
"The server we had was fantastic, we never had to ask for a refill of our drink - she was already on it."
"Came in on Tuesday afternoon, got shown to a table by a wonderful girl called 'Sophie'... she was wonderful and attentive."
"The waitress we had was amazing and her alone is worthy of 5 stars!"
"The service here was amazing the staff were so nice and welcoming!!!"
"Leekal the waiter... was very helpful when we eventually got served. Very polite and couldn’t do enough for us."
"Extremely friendly and welcoming staff, the service was very efficient."
"The staff member Louisa... provided excellent service, always asked me if I was ok and if I needed anything."
Cons:
"Waited ages at the bar when we first went in, only one person manning it."
"The staff here didn't seem as good as staff in other TGI restaurants, they came off as a bit rude"
"The waiters were nowhere to be seen."
"The waiter was so rude and impatient."
"Not happy with the way we were spoken to regarding it, not 'I'm sorry we need to take this down' to 'the umbrellas are being taken down' not very good customer service the way we were spoken to."
"The manager has a bad attitude and was very unhelpful."
"The staff don’t know what they’re doing."
Food Quality
Pros:
"Great restaurant, great food, great service."
"Best Purple Rain I have ever tasted."
"The food and cocktails were deeelish! Would definitely recommend perfect for a light lunch with a great choice of appetizers but also great for an evening meal!"
"The food is excellent quality/quantity for the price."
"Food was really good."
"The food was great."
"Food was great too."
Cons:
"The food is now completely tasteless and very poor quality."
"All the steak was overdone (we asked for rare, we got well done plus!) and all the burgers were stone cold."
"Food was cold and fries under cooked."
"The quality of the food has significantly dropped."
"Prawn linguine. 6 prawns in a sticky, stodgy linguini with a flavourless and measly 'sauce'. Absolutely awful."
"Terrible food for the cost. Small steak, even smaller (flat) piece of chicken (not even a breast) and three shrimp for £20."
"The steak was chewy, and the ribs were obviously frozen and quick cooked."
Atmosphere
Pros:
"Very small but very good looking place."
"Was clean and quiet."
"Great food and a lively atmosphere."
"Nice atmosphere and I would go again."
"The atmosphere was electric and I felt like it was a really trendy place to be!!"
"A great place for dining with friends and family."
"TGI’s is certainly a great atmosphere for birthdays."
Cons:
"This place is dark and dingy."
"Was really loud had a sore throat from having to shout to my partner."
"The restaurant was freezing, we waited an hour for a drink, in fact the food arrived before our cocktails."
"Music is always a little too loud in tgis I find and it's difficult to have a conversation."
"The music was a little loud, which forces loud conversation."
"the restaurant was so cold !!! We all had to eat with our coats on !!!"
"The place was an absolute mess with tables not even being cleaned the whole time we were there and food all over the floors."
Value for Money
Pros:
"my experience at tgi fridays is been very clean and tidy and the food is very nice and tasty its good for the money."
"The portions are very large here so make sure you are really hungry!"
"There were some good 2-course offers if you wanted control costs."
"good atmosphere amazing food table of 6 all served together really good value an portions my steak was PERFECT an great service from lucy who served us definitely be returning"
"Service is always good here and the food is the standard TGIs menu and usually really tasty."
"We go here a lot, there isn't a massive selection of food on the menu but the food is great"