TGI Fridays - Leicester Highcross Reviews Summary

Staff Service

Pros:

• "Staff are great, really helpful and everyone is so lovely."
• "Staff are very accommodating."
• "The staff are so friendly, polite we couldn't of asked for more to end our anniversary night out."
• "Staff will sing happy birthday and give you a slice of cake if you tell them it's your birthday."
• "Our server Trev was an absolute diamond! Fast friendly service and she makes the BEST espresso martinis."
• "Carla R went above and beyond with the flawless customer service!"
• "From start to finish the staff were fantastic the service was fantastic and the server that looked after me and my partner and kids was fantastic she could not do enough for us all."

Cons:

• "Upon arriving at the door, for a friends birthday, I was failed to be greeted."
• "When going to the toilet staff stood in the walk way chatting and didn't move."
• "One of the worst experiences - unhelpful staff - had to wait 30 mins before my main arrived."
• "*UPDATE* I spoke to the manager today and she was as UNHELPFUL as she could have been."
• "The manager had some sort of attitude problem."
• "Half empty restaurant, waiters just looking at the ever growing qué, turning people away without explaining why."
• "The only saving grace was the staff...."

Cleanliness

Pros:

• "The atmosphere is relaxed and the cleanliness is spot on."
• "Toilets were clean, which is so rare in Leicester."
• "The cleanliness is spot on."
• "The place is clean."
• "Toilets were almost clean, parking is great and only over the road."

Cons:

• "Seated at a very dirty area, seats had food on."
• "I can't trust the cleanliness, health and safety from this establishment."
• "The restaurant was not really clean where the people are sitting and the floor as well."
• "TGIF (Leicester) disappointed!!! Sticky menu, dirty tables."
• "The place needs closing down for the day and needs a deep clean. The tables were filthy."
• "The menu was sticky, and the seats were broken and dirty."
• "Table & seats still had tiny bits food which we dusted down."

Food Quality

Pros:

• "The food is so good that we have the same thing every time without fail."
• "The food was great!"
• "A little pricey but the food is always quality and tasty! We will be back soon"
• "The food arrived and was cooked to perfection and was very tasty."
• "The Jack Daniel's sauce is an excellent addition to the menu as it adds a little nuance to the food."
• "Nachos were absolutely delicious and very high quality."
• "The food was very tasty as usual and the young waiter very polite and very cheerful."

Cons:

• "The mains were tasteless and bland and not very warm."
• "But the food.. jesus the ribs where burnt to the point of cremation."
• "Burger and corn on the cob was luke warm. The ribs where poor quality."
• "Don't recommend to buy sea-buss. Tastes like average home made steamed food."
• "Our mains were mediocre with burnt ribs, soggy burgers and lacking flavour."
• "Food was bland and at these prices a complete ripoff especially the cocktails."
• "The food was overcooked and stale."

Service Efficiency

Pros:

• "The food waiting time was adequate for such a busy eatery."
• "How refreshing that she took the time and effort to talk to us and keep us in the loop regarding the food coming out."
• "Saturday lunch waiter Joseph very attentive really enjoyed daughters (teenage) loved the free refills."
• "Leah, looked after us extremely well. She was friendly and helpful and did not try to rush us to order."
• "Amber, our server, was incredibly attentive and went above and beyond to tailor her service for our celebration."
• "Josh was a credit and he gave great value to customer service, he looked after us all and the food was lovely."
• "Sophie our waitress was lovely and very good at her job, she made us feel very welcome."

Cons:

• "We were told the wait for ordering food is 10 mins, took them 45 mins to order food and drinks."
• "Really poor service. Sat waiting at the table for someone to take a drinks order."
• "It was quiet in the restaurant and took an hour for my main to arrive."
• "Service was so slow, sat me and my partner at our table without a menu."
• "Very good costumer service and friendly staff--the only issue I had was too long waiting time to get the bill and pay."
• "Service was super slow, usually a place tells you when the wait is longer than usual."
• "Service was ridiculously slow, especially when it comes to the single dessert we ordered."

Accessibility

Pros:

• "This restaurant is family friendly."
• "Portion sizes were perfect for the children and adults alike."
• "The food selection was very variable for both myself as a vegetarian and also for our dairy free children also."

Cons:

• "Beware if you have a wheelchair or pushchair as it's very difficult to navigate!"
• "Nice interior, heaven double glass door difficult to get in as wheelchair user."
• "We was starting to think that is something about racism, because I can't explain why I been in another restaurants of the brand and never happened to me before this is just this brand."
• "Restaurant was so cold that most of the few customers there - including myself - were eating with their coats on."
• "The music was extremely loud and didn't have the right glasses for the drinks."