Old House At Home - Pub & Carvery Reviews Summary

Carvery

Pros:

• "Great Carvery, well priced, friendly and helpful staff."
• "Quite simply the BEST carvery I have had. Beef melted in your mouth, vegetables so tasty, washed down with a pint."
• "Carvery was amazing though and such a good price."
• "The food was amazing, hot and cooked to perfection."
• "The carvery was nice though, decent selection of veg and the meat was nice too."
• "Food was incredible tasted like a grandma's homemade carvery."
• "Visited the old house at home in harborne Birmingham and had a carvery and I can honestly say it's the best carvery ive ever had!"

Cons:

• "Carvery was cold and the other food we order curry had breaded chicken in if chef forgot the one burger."
• "The food wasn't edible the sprouts were hard the cauliflower was hard which had a lot of stalk in it the parsnips were the same."
• "All the items at the carvery station were dry.. including the cauliflower cheese."
• "Carvery is substandard and I was told I could only have 1 meat option when there was variety."
• "Worst carvery I've ever eaten, all the food was cold and the mash tasted like flour."
• "The carvery meal was a total disappointment roast potatoes where as hard as iron cheese cauliflower was under cooked with out the cheese mash was lukewarm the Yorkshire pudding was uncooked by some way the new potatoes again were undercooked the gravy was tasteless and finally the meat was horrible."
• "All of the food was cold and absolutely rock solid! The gravy was so salty, I had one spoonful of my instant mash potatoes and couldn’t eat any more."

Staff and Service

Pros:

• "Staff welcoming and friendly, service very good."
• "We were both very happy with our foods, our service was brilliant."
• "Mandy can’t do enough for us and goes above and beyond every week."
• "The lady on the front was very welcoming and managed to squash us in."
• "Rachel and Chloe in the Wacky Warehouse couldn’t have been more helpful and friendly and seemed to be thoroughly enjoying themselves, and making everyone else smile with them!"
• "Very excellent service. Staff are very friendly and always provides service with a smile."
• "Chloe and Tiff were fantastic, very friendly and helpful!"

Cons:

• "The whole tone from the moment I called (in tears) and language used was accusatory and inflammatory."
• "Staff didn't do nothing when we told them."
• "The barman was distracted by a delivery and got waylaid probably sending to much time on it and allowing the bar to end up with a queue."
• "Some of the seating just feels like your shoved In a corner."
• "I am disgusted to say the least at manager Jamie's attitude and the restaurants hygiene policies."
• "Carvery staff were rude and made us feel weird just because we tried to eat our too good to go on the premises."
• "The staff didn’t smile they were rude and very unprofessional, Really upset the child’s mom."

Cleanliness and Hygiene

Pros:

• "The place is also spotless from the walls, the glasses, the tables and the flooring so you really feel safe especially in these Covid times."
• "Carvery area was clean, toilets were very clean."
• "Brand new Toilets both Mens and womens. Newly decorated and some new furniture mixed in."
• "The pub itself is nicely decorated and the seating looks comfortable, the area where you collect your meal was spotlessly clean and it certainly smelt nice."
• "The whole place seemed clean and well organized even though it was really busy."
• "Staff are really on top of cleaning here and are keeping a relaxed atmosphere."
• "However the clean Cutlery was really dirty!!"

Cons:

• "Unhygienic standards as confirmed by management. Reported to Environmental Health!"
• "The staff need a course in food hygiene, the carvery staff were touching food with bare hands, no hygienic gloves."
• "However, I think you need to look at deep cleaning the food grills, as there's a overwhelming charcoal taste on the food that can only arrive from grill mismanagement."
• "Went to the whacky warehouse side of it and it was horrid! They crammed that many people in there it was actually dangerous for both adults and kids."
• "Pure filth. And was well over capacity."
• "Took kids to wacky warehouse, usually really friendly but the lad today couldn't be bothered, terrible customer service."
• "Rude customer service by worker Jamie who shouted at me."

Atmosphere and Environment

Pros:

• "The pub feels cozy to me which is impressive given the size of the building."
• "Atmosphere in the hostelry is relaxing and pleasant."
• "Outside, there is lots of seating, with some under cover areas too."
• "We have been a number of times since the safety measures have been put in place. And we felt very safe."
• "Atmosphere is cosy and inviting."
• "A wonderful family experience was had at the Old House at Home. Food was exceptional, the steak was so soft and succulent like a fine breast."
• "Nice atmosphere with plenty of seating."

Cons:

• "The place wasn’t very busy, it was freezing cold in there no heating on and no hot water in the toilets."
• "This old pub has certainly gone down hill, it's lost the wow factor, the new clientele makes the pub rough and noisy."
• "Atmosphere poor, lack of common sense, and poor food."
• "The old house at home, where do i start? The pub is exactly what you would expect of a greene king, mediocre with not much to it."
• "Sometimes let down by the atmosphere as the crowd can be very mixed in the week, with no real cohesion."
• "For a first meal out in 2020 I was very underwhelmed, the only saving grace was that the meal was half price with the eat out scheme."
• "I didn't particularly like the surroundings. It was soulless."

Value and Pricing

Pros:

• "First time going after booking a 'Too Good Too Go' bag. The quantity of food; i was stuffed. So much value for money in the boxes."
• "Visited on a Sunday morning for the unlimited breakfast. Fantastic value for money."
• "The price was very reasonable too! We will definitely be back."
• "Brilliant service and great value for money! The chefs at this place are truly talented!"
• "I will be coming back in the future amazing prices."
• "Great pub to visit and suitable for a visit with all the family. The food is gorgeous and I'd definitely recommend the Sunday carvery."
• "The carvery and service was fantastic.... really is highly recommended."