O'Neill's Harborne Reviews Summary

Customer Service

Pros:

• "Susan who is friendly, helpful and professional. A veritable super star."
• "Had great service from Ashleigh who went above and beyond in every way possible."
• "Excellent customer service by Gemma and Brandon."
• "Service was amazing, Holly served us and was welcoming, friendly and accommodating."
• "Staff were happy and friendly, nothing was too much trouble."
• "Thank you to aimee and kerry."
• "The staff and manager were all extremely helpful and we were made welcome."

Cons:

• "Terrible customer service."
• "I found the staff were very rude."
• "Nobody actually acknowledged me for over five minutes due to one person serving at the bar and the rest of the staff collecting used crockery and clearing tables."
• "Terrible service! Rude staff!"
• "Reserved a table in advance. No table was ready specifically for us. No menus at table."
• "Staff very unfriendly and unhelpful."
• "Waited at the bar for at least 20 minutes to be served, bar staff standing around talking."

Food Quality

Pros:

• "Everything in the pub was fresh and clean, will defo be returning for another meal there soon!"
• "Spacious place and just adore the food from the grill."
• "The mixed grill was great. All the meat was cooked well and the food was hot."
• "This is a cheap place with excellent quality, the food is excellent and the variety is also very good."
• "Food always served piping hot, fresh and with plenty to pick from."
• "The food was exceptional, piping hot and totally fresh."
• "The jerk mac and cheese burger is so so good."

Cons:

• "No mash potatoes, limiting menu meals, 'house fried' nachos which taste like toilet paper soaked in grease."
• "Had what was supposed to be a Hot Cheese Melt sandwich for a start it wasn't hot it was just a sandwich."
• "Everything was microwaved anyway... waste of money."
• "The food was terrible, the meat was overcooked on the American platter, grilled corn tastes weird."
• "Food lovely, mushy peas a bit cold but all in all food good value for money."
• "The food was terrible I spent 23 pound on 2 drinks a starter and a main the starter was nachos and they were stale and the cheese was cold."
• "Food is terrible don't ask for blue steak it comes out like a burnt up welly."

Ambiance and Entertainment

Pros:

• "Weekend evenings, the live entertainment is well worth checking out too."
• "Wide selection at the bar to pick from, always served cold and fresh."
• "Food, top notch and great selection of beers (inc craft)."
• "Would highly recommend visiting here if you fancy some good grub and the atmosphere is great!"
• "The Vine hosted my drumming workshop as part of Artsmile Harborne 2014."
• "Great looking bar with good atmosphere."
• "Great atmosphere which only got better when an excellent live band called 'Clean Shirt' started to play."

Cons:

• "Loud annoying music blasting in the 'function room'/restaurant area."
• "Had to leave after 1 drink as couldn't hear ourselves think."
• "Too loud on the day I visited due to children's party."
• "The DJ thought it was in some top end nightclub scratching."
• "Choice of food limited to burgers, pizza, rump steak or starters."
• "Didn't look too bright inside and view through an open door by the bar showed a lot of rubbish stacked in the corridor."
• "Good for football or sports."

Accessibility and Accommodation

Pros:

• "We feel so safe when Jojo is on the door at oNeils in Harborne."
• "Parking available, £1 for up to 3 hours and is refunded from your total bill."
• "The place wonderfully clean and accommodates for each and everyone, football and bands!"
• "Ladies toilets were clean which is always important!"
• "They have a wonderful selection of dishes for Vegetarians, Vegans and meat eaters too!"
• "Always happy and welcoming with no exceptions."
• "Very friendly staff I would highly recommend this place for families as food service is fast and bar staff and management are welcoming."

Cons:

• "Went in and refused service as they said I was too drunk. However, I was not intoxicated and I actually have a speech impediment."
• "Neither toilet cubicle door locked, as they were both broken."
• "We had to wait few minutes because our table was not ready or set up for us as we had 2 wheelchair users with us and I think that this should have been prepared as we booked in advance."
• "The manager informed me that there was no vegetarian sausages available and the chef thought it was appropriate to serve pork without letting me know."
• "After ordering, a member of staff informed us that they didn't have any chicken breasts so she had the beef burger instead."
• "I was very sober and I was refused service at 10:45 because the bar staff wanted to go home."
• "Was seated by a young girl with pink and blue hair, she took our order. Got the order wrong and my friend couldn't change it."