Address: 310 High St, Harborne, Birmingham B17 9PU, United Kingdom
Phone: +441214283946
Rating: 4.1
based on 116 reviews.
Customer Service
Pros:
"Susan who is friendly, helpful and professional. A veritable super star."
"Had great service from Ashleigh who went above and beyond in every way possible."
"Excellent customer service by Gemma and Brandon."
"Service was amazing, Holly served us and was welcoming, friendly and accommodating."
"Staff were happy and friendly, nothing was too much trouble."
"Thank you to aimee and kerry."
"The staff and manager were all extremely helpful and we were made welcome."
Cons:
"Terrible customer service."
"I found the staff were very rude."
"Nobody actually acknowledged me for over five minutes due to one person serving at the bar and the rest of the staff collecting used crockery and clearing tables."
"Terrible service! Rude staff!"
"Reserved a table in advance. No table was ready specifically for us. No menus at table."
"Staff very unfriendly and unhelpful."
"Waited at the bar for at least 20 minutes to be served, bar staff standing around talking."
Food Quality
Pros:
"Everything in the pub was fresh and clean, will defo be returning for another meal there soon!"
"Spacious place and just adore the food from the grill."
"The mixed grill was great. All the meat was cooked well and the food was hot."
"This is a cheap place with excellent quality, the food is excellent and the variety is also very good."
"Food always served piping hot, fresh and with plenty to pick from."
"The food was exceptional, piping hot and totally fresh."
"The jerk mac and cheese burger is so so good."
Cons:
"No mash potatoes, limiting menu meals, 'house fried' nachos which taste like toilet paper soaked in grease."
"Had what was supposed to be a Hot Cheese Melt sandwich for a start it wasn't hot it was just a sandwich."
"Everything was microwaved anyway... waste of money."
"The food was terrible, the meat was overcooked on the American platter, grilled corn tastes weird."
"Food lovely, mushy peas a bit cold but all in all food good value for money."
"The food was terrible I spent 23 pound on 2 drinks a starter and a main the starter was nachos and they were stale and the cheese was cold."
"Food is terrible don't ask for blue steak it comes out like a burnt up welly."
Ambiance and Entertainment
Pros:
"Weekend evenings, the live entertainment is well worth checking out too."
"Wide selection at the bar to pick from, always served cold and fresh."
"Food, top notch and great selection of beers (inc craft)."
"Would highly recommend visiting here if you fancy some good grub and the atmosphere is great!"
"The Vine hosted my drumming workshop as part of Artsmile Harborne 2014."
"Great looking bar with good atmosphere."
"Great atmosphere which only got better when an excellent live band called 'Clean Shirt' started to play."
Cons:
"Loud annoying music blasting in the 'function room'/restaurant area."
"Had to leave after 1 drink as couldn't hear ourselves think."
"Too loud on the day I visited due to children's party."
"The DJ thought it was in some top end nightclub scratching."
"Choice of food limited to burgers, pizza, rump steak or starters."
"Didn't look too bright inside and view through an open door by the bar showed a lot of rubbish stacked in the corridor."
"Good for football or sports."
Accessibility and Accommodation
Pros:
"We feel so safe when Jojo is on the door at oNeils in Harborne."
"Parking available, £1 for up to 3 hours and is refunded from your total bill."
"The place wonderfully clean and accommodates for each and everyone, football and bands!"
"Ladies toilets were clean which is always important!"
"They have a wonderful selection of dishes for Vegetarians, Vegans and meat eaters too!"
"Always happy and welcoming with no exceptions."
"Very friendly staff I would highly recommend this place for families as food service is fast and bar staff and management are welcoming."
Cons:
"Went in and refused service as they said I was too drunk. However, I was not intoxicated and I actually have a speech impediment."
"Neither toilet cubicle door locked, as they were both broken."
"We had to wait few minutes because our table was not ready or set up for us as we had 2 wheelchair users with us and I think that this should have been prepared as we booked in advance."
"The manager informed me that there was no vegetarian sausages available and the chef thought it was appropriate to serve pork without letting me know."
"After ordering, a member of staff informed us that they didn't have any chicken breasts so she had the beef burger instead."
"I was very sober and I was refused service at 10:45 because the bar staff wanted to go home."
"Was seated by a young girl with pink and blue hair, she took our order. Got the order wrong and my friend couldn't change it."