The Button Factory Reviews Summary

Staff and Service

Pros:

• "Great staff, very helpful especially as we had a baby in tow."
• "Staff were excellent, very friendly and fast at refilling drinks."
• "Staff very king and helpful."
• "Staff are welcoming and checking back on your table to see if you're happy with your food."
• "Servers were very friendly and attentive, even though we were there on a super busy day."
• "The staff were all very friendly and helpful!"
• "Great experience at button factory. Went for their bottomless brunch with my partner and we were served by Ellis. He was absolutely amazing."

Cons:

• "Service is really poor. Always have to wait for bartenders to finish their chat to get served."
• "Got ignored on 4 occasions."
• "The waitress didn’t seem to know what she was doing, she wasn’t very attentive."
• "Service was not really good and efficient."
• "Service was friendly but seriously slow!"
• "Not very good customer service as waiting in a quiet bar for 25 minutes to get served."
• "Staff saw us calling him and just ignored us."

Food Quality

Pros:

• "The food was of a high quality."
• "Food was amazing! Value, portion size, taste, all great!"
• "The food itself is good and nicely presented."
• "All our food was freshly cooked and beautifully presented."
• "The salmon dish was of the highest quality, a great balance of flavours."
• "The flatbreads we ordered were delicious."
• "Food is excellent, drinks menu is amazing."

Cons:

• "Ordered the full chicken at £23 to receive what I can only describe as half a normal chicken."
• "Everything seemed to taste like lemon."
• "The burger was flooded with mustard (their special sauce)."
• "The food portions were tiny, and the mocktails were made from home made fruit juice and water with a half of strawberry stuck to the side."
• "The main meal was a huge disappointment though, ordered the pancakes with bacon and syrup."
• "Mains were cold, poorly cooked, and pretty disappointing."
• "The rosemary chips were just normal chips, no hint of rosemary at all. Very average food."

Atmosphere and Ambience

Pros:

• "Great atmosphere.. a good pub."
• "This terrace with its benches and tables and big sunshades serves its purpose well offers a rare summer oasis in this city."
• "Lovely clean space. The food and drinks were easy to order, staff were friendly."
• "Great bar for a sunny day as there is a garden terrace."
• "Love the upstairs terrace and outdoor dining area."
• "Has a lovely terrace overlooking the street which is great in the summer months."
• "Lovely atmosphere on a Saturday afternoon with strangers."

Cons:

• "Hipster atmosphere, so very sterile and no atmosphere to speak of."
• "Outdoor area okay - nothing special."
• "Leaky roof terrace spilling into bar."
• "The loud music made conversation a bit challenging."
• "Very quiet on both floors, a bit disappointed because was looking forward to a good dance however, atmosphere was lacking."
• "I was not impressed with the courtyard. It did not look inviting and it looked derelict."
• "The wood floor by the bar been removed and looks quite bad."

Value for Money

Pros:

• "You have to buy the catering from the venue, but is competitively priced and very good quality."
• "However dessert was lovely."
• "A great choice of brunch items and food was served promptly and was very tasty."
• "For town I also thought the bar prices were reasonable."
• "The food is on the cheaper side when compared with the drinks prices."
• "Drinks are a little overpriced but the food menu is delicious and has some unique options whilst still at standard bar prices."
• "The coffee was nice though :-)"

Cons:

• "Can be a bit pricey."
• "It's quite expensive for the small portions."
• "We were charged £12.80 for two pints."
• "At £35 a head it was very disappointing."
• "It was £39 which feels awfully overpriced."
• "Overall the drinks are a lot more expensive than anywhere else locally."
• "Drinks overpriced then being moaned at for buying water!"