Oak Tree Reviews Summary

Staff Service

Pros:

• "The staff greeted us as soon as we walked in with a welcome and a smile."
• "Staff very friendly and polite."
• "25/12/22- food was delicious, staff were so kind and hospitable."
• "Dale and Shelly greeted us and were very friendly."
• "Staff were very friendly & helpful."
• "Staff were extremely helpful and professional. The service provided was perfect and the food that followed was equally as good."
• "The staff working here make this place what it is. Always friendly, helpful and great with the kids."

Cons:

• "Very Poor service I wouldn't even give them 1 star."
• "Service was appalling. Visited 30.11.22 at 7pm. Only 2 staff members in the pub. Waited 1 hour for drinks & 1.5 hours for food. Will not be returning."
• "Service was terrible too, nobody at the bar and waiting times took forever."
• "The pub kept filling up with acrid smoke that made the eyes sting and made our clothing smell."
• "Was not once asked if my meal was OK which my meal wasn't the best."
• "Poor service will not return again."
• "The staff are really unorganised due to poor management."

Food Quality

Pros:

• "The food was lovely. I had the steak but it came without button mushrooms and nobody came to ask if our meals were ok like they did for the other table."
• "The burgers we had were nice."
• "Honestly the best mixed grill I've had in a very long time."
• "All the food was cooked well, tasted lovely & good portion sizes all round."
• "The food was delicious and cooked perfectly by Steve and Jack the chefs."
• "The pizza was delicious and the perfect thickness - soft but still with a slight crisp!"
• "Food was beautiful, everything cooked really well... Good portions and very reasonable prices."

Cons:

• "I ordered a Tika Massala, there was a sticker of some sort in my curry."
• "Woowoo cocktail tasted like blackcurrant squash, without a hint of Archers or vodka."
• "The food was disgusting, covered in bbq sauce to the point where i couldn’t even eat it."
• "The halloumi burger wasn't really a burger to be honest, way too thin."
• "The food and service here are appalling."
• "Food was poor chicken dry asked foe serlion stake mid rare and came over done."
• "Burger was completely dry, low quality meat."

Ambiance and Cleanliness

Pros:

• "Great atmosphere, easy to park, an all round pleasurable experience."
• "Occasionally drop in during the day on our way home - can't fault it, staff always pleasant, quick bite to eat always good service and value, much better than our local village pubs."
• "Place is clean, and staff clean the tables very quickly."
• "The pub is so clean and looks lovely when you walk in."
• "The pub was decorated nicely (mix of Halloween and Christmas)."
• "Lovely place, nice atmosphere."
• "The building is warm and friendly, as are the staff."

Cons:

• "Table was wobbly and drinks spilt onto the floor, had to ask for blue roll to clean it up."
• "The pub was cold we asked if we could have the electric fire on by our table to be told it was broken."
• "The seating could do with a little upgrade with the chairs and tables being wonky."
• "The place felt dirty, old and not friendly."
• "The place needed a good clean the tables were very sticky."
• "Upon going to the toilet the toilet rolls was loose on top of the sanitary bins the toilet roll holders were all empty."
• "The interior was dirty, ripped seats, sticky table."