Puerto Lounge Reviews Summary

Food Quality

Pros:

• "A great place to eat with lovely food."
• "A vegetarian dish we ordered was good."
• "Had a chicken boom bowl or something along those lines and it was to die for."
• "The vegan 'Beyond' Cheeseburger was absolutely delightful, best Vegan burger and first vegan cheese burger I've tried."
• "Every element of the cooked breakfast is good quality and rather tasty."
• "Food was gorgeous, one of us is vegan and when they hadn't defrosted the last of the vegan torte so we received a refund."
• "The buttermilk chicken was tender and the lentil and sweet potato curry had great flavours."
• "Great food, Great staff... poor handling post covid 19 - tables were disinfected, staff not wearing gloves."

Cons:

• "Very disappointed by the standard of food."
• "The food we had was fine. However, it was not well advertised that there were free drinks or pudding with our food."
• "The food took 40 minutes to arrive and the eggs in one meal were not cooked as we had requested."
• "The food was gorgeous, one of us is vegan and when they hadn't defrosted the last of the vegan torte so we received a refund."
• "Sadly some seating was wet outside but enjoyed a coffee eventually which took some time."
• "Food was good, if slightly pricey."
• "Food delicious as always and staff friendly. Like others in the chain, a very quirky environment but with glorious views over Swansea bay."
• "The food was very tasty and the decor in keeping with their zany theme. Quite dark decor meant dark interior unless near one of the windows but the views out to the sea were lovely."

Service

Pros:

• "Service was quick and friendly. Good prices too."
• "Mondays and Tuesday nights are free glass of wine with main - we were in on Tuesday night and it was pretty busy."
• "Overall, it was an enjoyable evening - lively restaurant and really friendly staff."
• "Loads of space, great location, good price and realistic portions. Quick service. Tasty food."
• "Atmosphere is great. Food is great. Service? Bar staff are great."
• "Service was good, no complaints. Will happily return in the future."
• "The staff are very knowledgeable. Dog friendly, cold friendly but also a great place to go as a couple or with friends and family."
• "The ordering was online which made it much easy to select our choices and place the order quickly."

Cons:

• "We had to seat ourselves when we came in and were not greeted at all."
• "All we wanted was to be saved from our hangovers."
• "Waited over 30 minutes before enquiring where our order was, watching several other people receive their orders even though they had ordered after us."
• "Relaxed atmosphere and friendly staff. We sat inside, but outside space was available. We didn't eat there, so I can't comment on the food."
• "Really disappointed. Ignored on arrival, when the sign requested us to wait to be seated, so after 10 mins seated ourselves."
• "Staff were scruffily dressed and noisy, throwing glass bottles into a bottle bin."
• "Had a wonderful meal with children to celebrate a 14th birthday! Food was enjoyable and nice atmosphere."
• "Very classic and cosy place, pet and family friendly, with an amazing view to the sea."