Slug & Lettuce - Durham Reviews Summary

Service

Pros:

• "our server Rachel was so attentive and lovely, nothing was a bother for her."
• "Bear the waiter was so happy, friendly and had great customer service."
• "amazing service from Rachel, nothing was a problem."
• "Our server catling was outstanding. So happy and helpful."
• "Danielle was professional and attentive and made our bottomless brunch a joy."
• "Came for bottomless brunch got lovely food our waitress Caitlin was very attentive."
• "We were quite a big table for bottomless brunch being looked after by Rachel. She was so attentive and polite."
• "Attended for the Taylor Swift bottomless brunch- what an amazing day! Rachel was so attentive and made the experience."

Cons:

• "the barman didn’t know how to put salt on the margarita cocktails - just accepted this but a proper bar would have changed this."
• "It seemed that they had targeted my boyfriend for reasons I do not know! He was yelled at for taking a drink of Pepsi."
• "Both the servers we had where amazing, very attentive. However the portions of the food where shocking."
• "I was served by the lovely Danielle and she made my experience amazing she went above and beyond for us."
• "Very disappointed on the food our party received here. Really overpriced, for nothing special."
• "The way the bouncers treat customers here is an absolute disgrace."
• "Only downside was that they stopped playing Taylor Swift an hour into our slot."
• "We were still within our time and still eating our food. The group were now gathering round and could hear the situation."

Food and Drinks

Pros:

• "Drinks were amazing by Martin and Jake - came so quickly and were so tasty."
• "The Long island Iced teas were 2 for 1 and they were lovely."
• "The cocktails are really delicious from here and good value for money too."
• "I loved the chicken burger! I would just like to say well done and thank you for making our day so special."
• "Bottomless brunch. The service by Rachel was excellent, plenty of drinks and varied choice, the food was good."
• "Great selection of cocktails on 2 for 1, we had pina coladas, sangria and a cosmo."
• "Loads of options for cocktails and 3 options for sober people too or if you don’t fancy having alcohol."
• "Food was rly good and catered well to gluten free."

Cons:

• "However the portions of the food where shocking, no toast with the full English, what joke."
• "Very disappointed on the food our party received here. Really overpriced, for nothing special."
• "This is incredibly disturbing The manor in which this lot wonder about and throw their weight about just makes me not want to come back."
• "First time at a Slug & Lettuce and what an amazing visit. Mark and Jess were just fabulous, we didn't want to leave."
• "My butter chicken was overdone and burnt on the outside but ok on the inside."
• "Came for bottomless brunch got lovely food our waitress Caitlin was very attentive and made sure we always had a drink."
• "The food was really good, and a great selection of drinks. Atmosphere in the bar overall was class."
• "Some of the best cocktails I've tasted are in here. Great atmosphere, very clean and you can drink outside."

Atmosphere and Decor

Pros:

• "A lovely venue, the aesthetics of the place are lovely. We sat in a booth, very comfortable and love the additional fairy light touch."
• "We enjoyed our day here."
• "Absolutely stunning brunch venue and delicious food."
• "A really good atmosphere today. Awesome customer relations."
• "Nice busy atmosphere with plenty of staff clearing glasses."
• "Had a fab experience sampling Christmas cocktails on a mini honeymoon. Barman was really friendly."
• "Both the servers we had where amazing, very attentive. However the portions of the food where shocking."
• "Absolutely outstanding. We come for bottomless brunch for a 21st birthday and these guys couldn't have been better!"

Cons:

• "It was my first time at a slug and lettuce franchise and I will not be returning, the service was diabolical and it wasn’t even remotely busy!"
• "Wouldn't recommend this bar for atmosphere but they have friendly staff at the bar and on the door."
• "The atmosphere was amazing and the décor was lovely. However the service was disgraceful, we ordered a few drinks and a bit of food."
• "When the food arrived it was barley warm. We then had to ask again about the rest of out food after about half an hour."
• "What stood out for us was the service! We were served by Danielle, who couldn't do enough for us."
• "Looks a nice place but I am yet to get served there I have visited the place about four times now and ended up working out each time."
• "Shocking service. Took an HOUR to serve us drinks which arrived just before the food (after asking where they were)."
• "What an outstanding place to eat and drink. Great staff and attentive service complimented the colourful interior of this spacious establishment."