LNB Towbars & Vehicle Extras Ltd Reviews Summary

Customer Service

Pros:

• "The service from start to finish was excellent."
• "Absolutely 1st class customer service, couldn't fault anything from my initial telephone enquiry, booking in on the day, courtesy car, kept well informed all the way."
• "All staff were friendly, professional and all concerned about providing a truly great service."
• "Everyone was very friendly and the whole company appeared extremely professional."
• "The service we received was first class - we cannot rate them highly enough."
• "The whole process was handled very professionally by all the LNB team."
• "Very clear demonstration of the towing setup by Mark - thank you."

Cons:

• "This company are bare face liars and the owner is rude."
• "Just a desperate rude company."
• "Initially they were very helpful but... they proceeded to get very rude and aggressive when we tried to discuss things which was upsetting."
• "The customer service from the team is shocking."
• "Poor service, knowledge and communication for installation of a motorhome rear motorbike rack."
• "POOR CUSTOMER SERVICE/RELATIONS."
• "If you have a choice do not use."

Quality of Work

Pros:

• "Work was completed in the time estimated to an excellent standard."
• "Very pleased with the high standard of work done."
• "A very professional job and even a free loan car to allow me to return to work."
• "Had a Self-levelling System Installation carried out by LNB for my Motorhome. Thoroughly professional staff and the work was carried out to an excellent standard."
• "Room to park up overnight courtesy car during towbar fitting and a first class job finished to a very high standard."
• "The job looks good, professional and well fitted."
• "Both done to a very high standard, neat, tidy and no sign of engineering work having been carried out."

Cons:

• "Gave incorrect information regarding a bike rack."
• "Paid a £100 deposit for fitting a cycle rack and electrical connection. Was mislead about delivery time."
• "Our towbar was fitted with indicators incorrectly corresponding which we only found out when hooked up to go."
• "Your 150k cost motor home will be damaged every one cables on the front, half of brake pipes, all crimped thermal insulation on 89%."
• "They talk about using OEM parts and brands such as Witter on the website... If they had not made false claims on their website I might have been inclined to use them."
• "Just lacking I think when there in verbal communication as would have emptied the garage had they said access was needed."
• "NO THEY SAID, you must book in again, forfeit your £200.00 booking fee and pay another £200.00 booking fee. NO REFUND."

Additional Services

Pros:

• "We stayed on forecourt overnight with hookup and water. Loan car was provided whilst rack was fitted."
• "They even supplied us with a free courtesy car so we could visit a local shopping mall whilst they did the job."
• "Loan of a courtesy car at exceptional value- thank you to Tracey for arranging this."
• "Stayed night before using their electric and water, they provide hire car for the day and visited Bristol City Centre."
• "Overnight stay was provided at LNB with water and electric hook up."
• "We stayed overnight on the car park and had the use of a courtesy car whilst the work was done by the qualified fitters."
• "We were also lent a loan car which was very helpful."

Cons:

• "Great job on my car, but make sure you're on time as I was 30 minutes late due to very heavy traffic at junction 20 Road works and was charged £50 I spent 3k with them so left a bit disappointed."
• "After spending £9k on accessories for my motorhome issues with levelling system made me call, call, call email, more calls promises of a phone call with the team have fallen on deaf ears it would seem."
• "Still no contact or even a courtesy call to say sorry we will get to you 1 month on still no reply or resolve."
• "If they have no time in their schedule to let me turn up 3 hrs late for a job that was booked in with them for 2 days, god forbid if you had any warranty issues or problems with their workmanship I would think good luck would be the answer."
• "One last thing, LNB made an error on their invoice and charged me too much. I didn't notice. They told me about the error themselves, no nudging from me and the surplus paid was back in my bank account the same afternoon."