We Fix BCR Reviews Summary

Service Quality

Pros:

• "Even though the job was more complicated than expected, I wasn't charged any extra."
• "The phone was returned to me good as new and in perfect working order."
• "Never had a problem, same day in most instances which does really help."
• "Amazing professional, friendly & fast service with amazing value and customer service."
• "By far the best service and value for money in Bournemouth and Poole."
• "Repair and replacement parts done right in front of me...Very happy customer!"
• "They tried a number of solutions until it was fixed."

Cons:

• "The screen was lifting off of the phone at the top."
• "4 months later the screen started peeling away from the phone."
• "The problem was when I got it back the vibration alert sounded funny and on closer inspection it hadn't stuck down all along one side."
• "Its not even a proper I phone screen its a cheap copy."
• "Phone was ok for the first few weeks, aside from a pretty scruffy job on the fit of the screen (glue showing etc.)"
• "Three days later I put the phone down and the screen cracked again."
• "Only go here if you want a crappy phone screen for your phone which doesn't work or fit properly."

Customer Service

Pros:

• "The were friendly and helpful and I'd have no hesitation in returning next time I have a problem."
• "Great value for money. Friendly staff. Thoroughly recommended."
• "David and WeFix staff were friendly, knowledgeable as well as very reasonably priced."
• "Very reasonable, fast turn around and the staff are always very friendly and helpful."
• "Good, friendly, honest folk."
• "Good honest people. You made my day. Thank you."
• "Very friendly, efficient service which was excellent value for money."

Cons:

• "They refused to repair under warranty."
• "I owe them £50, when all I asked for was a quote."
• "I then discover the volume down button is now not working and when I take it back to them with the receipt they say that it will cost me another £30 to get it sent off and fixed."
• "AVOID AT ALL COSTS OR HE WILL RIP YOU OFF."
• "Appalling customer service and am tempted to report to trading standards."
• "Took my sons phone to get the screen fixed, the phone screen stopped working within a day then when I took it back they were so rude and aggressive."
• "They have a '3 month warranty' and are completely unreasonable."

Value for Money

Pros:

• "Received a quote and did not have to pay anything until repairs were completed."
• "Popped to the shop today requiring new screen for my iPhone, went next door for a coffee and 20mins later hey presto job done, even put a glass protector on FOC."
• "Perfect service and really cheap too. I can't thank you enough."
• "Couldn’t recommend this place more, I got my laptop screen fixed by them and they not only gave me the cheapest quote by far."
• "Very honest as well. Took my phone in today to get my screen fixed and was charged a fiver instead of fifty quid!"
• "For almost the same price as you can get the parts online yourself, these guys offer a top quality service with warranties."
• "These guys gave me a very fair price (around £50 cheaper than everywhere else I asked) and had the part ordered in and fixed in less than 24 hours."

Cons:

• "I owe them £50, when all I asked for was a quote."
• "I then discover the volume down button is now not working and when I take it back to them with the receipt they say that it will cost me another £30 to get it sent off and fixed."
• "Now I have to pay 40 to fix a problem which was the shops fault to begin with."
• "£80 to originally replace screen.. Now I have to pay 40 to fix a problem which was the shops fault to begin with."
• "After visiting your shops for 10 times, spending 40 pounds and wasted mine 5 weeks, my issue is still there."
• "I handover my phone to them and waited for 3 freaking weeks to get it fixed."
• "I'm out of pocket because of it."

Repair Efficiency

Pros:

• "Took my Samsung in late morning Friday with a 'black screen of death'. Collected Saturday lunchtime fully repaired."
• "When I arrived Dave had the phone opened in seconds and quickly found a disconnected wire."
• "It was fixed in minutes."
• "The repair was carried out in 1 hour and the phone feels and looks new again!"
• "Was able to have the phone fixed less than 24 hours after the screen was broken!"
• "I arrived at 10:30 and the phone was repaired by 11.00."
• "They were able to fix it the same day."

Cons:

• "4 months later the screen started peeling away from the phone."
• "Three days later I put the phone down and the screen cracked again."
• "A week later after repeatedly chasing up after them they tell me that they've done some work on my phone."
• "The display is now unusable and they refused to repair under warranty."
• "Took my sons phone to get the screen fixed, the phone screen stopped working within a day then when I took it back they were so rude and aggressive."
• "Piece of equipment went back and forth between me and the store. It kept breaking, losing data."
• "I handover my phone to them and waited for 3 freaking weeks to get it fixed."