JHS Racing Reviews Summary

Customer Service

Pros:

• "The staff are very welcoming and helpful."
• "Vicki in the office was really helpful and the technicians were friendly and helpful."
• "I found the team very polite and professional."
• "what a great bunch always very helpful with servicing tyres and tuning."
• "The ladies on reception are friendly and efficient I could not recommend them highly enough."
• "Vikki has kept me in the loop from start to finish."
• "Vicky and the other lady in the office were amazing help very polite and knowledgeable and so very friendly!"

Cons:

• "Zero stars. The owner is quite simply the most arrogant person I have met in the motorcycling world."
• "Woman was extremely rude on the phone insulted me personally."
• "One cheeky little chap told me I'd never ridden anything decent."
• "But for those who are seeking a great experience and good lads as you see on fast bikes and 44 teeth? Look elsewhere you'll feel as deflated as I am."
• "They were very slow to reply."
• "Terrible service !!!!!"
• "Unprofessional and rude. Certainly not ‘Friendly, helpful and professional’ as the website claims."

Quality of Work

Pros:

• "Trust them with the setup of my bike 100%."
• "when they fix a bike it stays fixed lol."
• "sorted my ducati's poor fueling and suspension after visiting a couple of main dealers with no results."
• "they found the problem in no time and put it right with new part and then I had them dyno tune it after and now bike is incredible."
• "Very happy with the job they done on my R1, originally booked in for an ECU flash I was advised to have the power commander I already had fitted to be set up correctly on the dyno."
• "Set my Z1000 up perfectly."
• "Extremely pleased with the results."

Cons:

• "The diagnosis was quickly made that the carburettors were worn out and so the bike was immediately removed from the dyno, no physical attempt was made to try to investigate if anything could be remedied during my visit."
• "The o2 sensor is Velcro taped on the frame, 3/4 is hanging off and is literally mm off the clutch."
• "Tried to tell me what tyre I should go for and that they would supply and fit for at a very expensive price."
• "Had them work on my ktm I was giving a full rebuild! and asked for some welding and a bolt to be welded and drilled and tapped for a said price... very rough work."
• "Bike came away with a heavy scratch on an engine cover."
• "So they don't repair shocks nor supply parts."
• "An hours work turned into 2 months. They constantly blamed me and the bike, even told me to scrap it after already running up a large bill."

Value for Money

Pros:

• "very reasonable prices."
• "you can't put a price on safety."
• "Definitely the place to take your bike well worth the 380 mile round trip."
• "Everytime I have been I have received top notch service no matter what I request or how picky and awkward the job has been."
• "Thoroughly recommend them, very reasonable prices and the coffee is good."
• "Needed a set of custom spacers for a rear wheel fabricated reached out sent measurements they fabricated them and shipped them to me in New York had them in just over a week!"
• "Absolute pleasure to do business with!"

Cons:

• "hearing bad things about their overpricing within the Bristol Motorcycle community."
• "It is a shame when you have to resort to social media, but unfortunately when you are dealing with unscrupulous and dishonest traders you have little choice."
• "Very ignorant, won't use and definitely wouldn't recommend."
• "Do not use this company. Dishonest. A real shame."
• "Customer service is laughable, I would not recommend to any future customer looking for a decent service!!"
• "I am disappointed that it took so long to find such a simple problem and feel as if I have been taken for a ride."
• "Got ripped off... losing thousands of £££'s and loss of track and race time due to constant engine trouble."

Professionalism

Pros:

• "They understand the mechanics of a motorcycle."
• "JHS have great race pedigree obviously, but they are super responsive and professional when sorting a road bike for ordinary mortals too."
• "JHS customer service is spot on."
• "They take pride in their work."
• "Very knowledgeable staff, a proven track record, you don't supply race bikes for the IOM TT unless you are the best."
• "The team has looked after my race bikes for years - fitted a quick shifter to my bike quickly, efficiently and also checked it over."
• "I've been taking my bikes to JHS for a number of years and have always received excellent service."

Cons:

• "But for those who are seeking a great experience and good lads as you see on fast bikes and 44 teeth? Look elsewhere you'll feel as deflated as I am."
• "Terrible service !!!!!"
• "Very ignorant, won't use and definitely wouldn't recommend."
• "Do not use this company. Dishonest. A real shame."
• "Unprofessional and rude. Certainly not ‘Friendly, helpful and professional’ as the website claims."
• "Customer service is laughable, I would not recommend to any future customer looking for a decent service!!"
• "No customer service at all, rude asleep staff except lovely lady."