Address: 31 Watling St, Canterbury, CT1 2UD, United Kingdom
Phone: +441227764141
Rating: 3.5
based on 224 reviews.
Customer Service
Pros:
"A direct line to our solicitor was always answered and calls returned within 20 minutes if he was unavailable."
"Provided me with regular feedback and always available to answer my questions."
"Whenever I contacted them I received prompt and helpful replies."
"The staff were always very friendly, easy to get hold of and responded to emails very quickly!"
"The solicitor we were allocated was knowledgeable, responsive and professional."
"Whenever we have any questions we get a reply on the same day sometimes even within minutes."
"They were always very quick to respond to any emails normally within the hour!"
Cons:
"Like others have said phone calls and emails went unanswered."
"This firm seem to pride themselves on not returning calls or emails."
"It has been impossible to get anyone dealing with my case on the phone or responding to emails."
"They never answer the phone and deliberately avoid your number after a while."
"It is impossible to get any communication from direction law via email nor phone."
"Phonelines went to voicemail, took ages to respond to emails."
"The responses to emails from myself and the other solicitors to Direction Law seem to take weeks to even open."
Professionalism
Pros:
"We dealt with two members of the team who were both friendly and professional."
"Ann Beake was absolute star, brilliant throughout the process."
"They were kind, reassuring and always professional."
"Their team are very professional, yet I was able to speak to them comfortably with any queries I had."
"Anything I didn't understand they spent time explaining. Nothing was too much trouble."
"The team from Canterbury was extremely professional, responsive, and they was helpful every time when was necessary."
"Lucrezia was absolutely fantastic at responding in a timely manner and explaining anything I was unclear on."
Cons:
"Absolutely the worst solicitors ever, would not even rate it one star."
"Quick to tell me all the things that I shouldn't be doing, yet when it comes to providing me proactive updates and advice - useless."
"They are highly inefficient, opaque with their fees, refuse to give explanations, lack of explanation, threatening phone call because I wasn't paying an amount I had been asking the reason of several times for a week."
"In the end I dealt with 9 people from Direction Law, they are all rude and unprofessional."
"Rude, unprofessional, slow and I'm often left wondering whose side these people are on."
"To be honest leaving them one star is too much. I have never dealt with such an apparently incompetent and unprofessional firm of solicitors."
"Very unprofessional in their dealing stemming from delay in reviewing file, poor communication, unnecessary delay of basic processes."
Efficiency
Pros:
"Ashley and the team at direction law made purchasing a house for the first time a very easy and straight forward process."
"They were amazing throughout our journey, and a special thanks to the admin ladies at the start of our journey, and Andrew Bruce for the quick completion."
"The process was very smooth and it only took 5 weeks from my offer being accepted to exchanging and completing on the property."
"I found Direction Law to be customer friendly and also extremely professional and very pro-active."
"Extremely good quality and value for money from two different solicitors handling a complex shared ownership sale and lease extension."
"From start to finish they were efficient and always informing of what was happening during my house purchase."
"Everything went like a well oiled machine with less than 2 months from the first viewing to the day of completion."
Cons:
"We were due to complete yesterday but they decided in all their wisdom to query something yesterday."
"We might lose the purchase of the property because of Direction Law."
"With my mortgage offer already set in at the beginning July, I am now nearing the end of October and face missing my mortgage take up deadline just due to gross delay in responding to queries."
"A simple sale that could of taken 6 to 8 weeks ended up taking 4 months."
"After 4 months of instructing them they have done NO work on the case."
"We were ready to exchange contracts on both our sale and our purchase 8 weeks before the rest of the chain."
"The whole process literally only took a month."
Communication
Pros:
"She has communicated with me all throughout the transactions and made a stressful process easy!"
"I would highly recommend Direction law to everybody."
"I have already recommended them to a friend who is buying his first flat."
"They kept me updated with regular texts and emails so I always knew where we were in the process."
"Arash personally helped me in certain places gave me very good advice where and when needed."
"Kept us updated regularly through email cc'ing us into emails to other parties solicitors where they highlighted issues."
"Thank you to everyone involved for helping me with my purchase as a first time buyer, especially Lyn and Leah. Great service 😊 I was kept informed and updated when possible."
Cons:
"No urgency about it they treat you like a pay cheque."
"Silent for weeks at a time - expect an average response time of 10 days for a simple confirmation of receipt."
"I had to leave multiple messages before I heard anything and even then it was just an apology and not much else."
"Seemed great at first but then my wife and I started to receive very limited updates on what was happening."
"They are just great. Efficient, and quietly industrious and always friendly and able to explain when required."
"They will leave you with unanswered questions for weeks, will not attempt to complete when you are ready."
"We've have had bad experiences with conveyancing solicitor but direction Law are taking it to a new level."
Reliability
Pros:
"I was charged what I was quoted."
"Most importantly, I was informed about each step of the process and all my questions (even the basic ones) were answered promptly."
"All in all and amazing service."
"They offered a very competitive price and was the first company to get back in touch."
"They also offer a no win no fee arrangement and included a covid waiver for my protection during these uncertain times."
"They are quick, efficient, and easy to get in touch with."
"The vast majority of (the vast amounts of) paperwork was handled online which ensured speed and convenience."
Cons:
"They overcharged us on our final bill (paid us back a year later)."
"My solicitor was changed 3 times just because every solicitor was going on maternity and she was handing case to another one."
"The Solicitors themselves I found very good. However my fee doubled with lots of hidden charges."
"They lost our paperwork on more than one occasion."
"They never registered us with the NHBC to activate our buildmark warranty."
"They failed to mention this and they took a very long time to reassign me a solicitor who also ignores my requests for updates."
"The final paper work (head lease) has taken 2 years to finish and unfortunately not complete."