Backhouse Solicitors Ltd Reviews Summary

Customer Service

Pros:

• "If you're looking for decent customer service (which is a rarity in today's world) and a law firm with a bit of personality about them, look no further than Backhouse!"
• "Nadine was very professional, responsive and clear in her communication at every stage which made everything very easy to follow."
• "They ensured we had a smooth transition and took all of the stress away."
• "The team at Backhouse Solicitors Ltd were fantastic."
• "Professional, polite, efficient and timely with responses to enquiries."
• "Their replies to my queries were both timely and accurate."
• "communication was excellent and always very helpful."

Cons:

• "Overall the lack of attention to detail and the service I was provided was shocking."
• "I was treated with no respect when all I wanted was a smooth transaction but was made to feel like I was a problem."
• "Trying to discuss this with them is like cutting your nose off to spite your face. They didn't even bother to answer or return my calls."
• "We did not have a good experience with Backhouse. Their communication and documentation was unclear."
• "They don’t care about morals. I presume they only care about money."
• "I don’t like this firm hounding me and sending people to my door."
• "Their scare tactics don’t work on me."

Recommendation

Pros:

• "we would definitely recommend them."
• "Would highly recommend Backhouse and will definitely use Backhouse again."
• "Would recommend them without hesitation to friends & family."
• "I would recommend Backhouse Solicitors anytime and would use them again."
• "We would definitely recommend Backhouse."
• "No hesitation in recommending Alfie Lake, Lucy and the team who looked after our conveyancing in a slick professional manner."
• "I would highly recommend using this company."

Cons:

• "I wanted my first house buying experience to be a positive one but I feel it was tainted by Backhouse Solicitors."
• "Beware the 'optional' clauses which you can 'send' money for but will not receive an invoice about."
• "Do not expect to be sent a clear invoice."
• "So, I would not recommend their services."
• "I WOULD NOT RECOMMEND!!!!!"

Communication

Pros:

• "Backhouse solicitors were absolutely brilliant when purchasing my new build every step of the way was really good with communicating with me by email etc."
• "Fast to respond to questions/very efficient."
• "We will definitely recommend her and the team to anyone, so helpful and friendly."
• "They were quick and responsive and all so professional at all times."
• "Every query we had was dealt with thoroughly and promptly."
• "Someone is always available on the phone or via email to answer any questions you have and you always feel as though nothing is too much hassle for them."
• "Always answered the phone and replied to Emails, the communication throughout the process was brilliant and always helpful."

Cons:

• "After email addresses being typed in wrong and home address being incorrect I can't say it's been a smooth ride."
• "Overall the lack of attention to detail and the service I was provided was shocking."
• "We did not have a good experience with Backhouse. Their communication and documentation was unclear."
• "Trying to discuss this with them is like cutting your nose off to spite your face. They didn't even bother to answer or return my calls."

Professionalism

Pros:

• "From the beginning, they exhibited professionalism, efficiency, and great communication."
• "Prices were competitive & everyone was ultra helpful & professional."
• "The team at Backhouse Solicitors are amazing."
• "The whole team from reception, Ben Mowl & Liz Searl in particular have been exceptional."
• "They were so professional but an absolute delight to work with."
• "The team at Backhouse were fantastic and demonstrated high levels of professionalism at all times."
• "Backhouse were professional from the onset, putting customer service as a priority."

Cons:

• "They don’t care about morals. I presume they only care about money."
• "I was treated with no respect when all I wanted was a smooth transaction but was made to feel like I was a problem."
• "Overall the lack of attention to detail and the service I was provided was shocking."

Efficiency

Pros:

• "They ensured we had a smooth transition and took all of the stress away."
• "Backhouse completed our property sale and purchase in just over two months at what was an incredibly busy time due to the stamp duty break."
• "Never had to chase anything - everything was done when it was promised."
• "They were quick to pick up issues from the sellers side and help us resolve them with minimal delays."
• "despite having some issues with the speed of the sellers solicitors, the whole thing went through in about 7 weeks."
• "Melanie and Megan provided a great service with no delays or hiccups and the communication was spot on."
• "Outstandingly good service! Robert has been my main contact throughout the house purchase and at every point of contact, I had a response from him within 24 hours."

Cons:

• "Overall the lack of attention to detail and the service I was provided was shocking."
• "What started out as a very simple house sale turned into 12 months of hell with unnecessary delays caused by two other appalling law firms."
• "We did not have a good experience with Backhouse. Their communication and documentation was unclear."

Value

Pros:

• "There were no hidden fees as I paid exactly the amount that was quoted to me."
• "I thought the service excellent, the cost reasonable and great value for money."
• "Can't thank you enough for such a brilliant service, which was excellent value."
• "Would thoroughly recommend Backhouse to anyone wishing to require conveyancing for quality of work and value for money."

Cons:

• "Backhouse weren’t the cheapest option."
• "Ultimately, our house purchase didn't go through and we were left almost £1000 out of pocket to Backhouse with their fees and charges."