Address: 151 Whiteladies Rd, Redland, Bristol BS8 2RA, United Kingdom
Phone: +441179731391
Rating: 4.4
based on 120 reviews.
Customer Service
Pros:
"Great value and great service."
"Very smooth process, and as we were first time buyers (and clueless!), felt that all our questions were answered patiently and with care."
"I was constantly updated on the progress and never had to wait long for a response to my inquiries."
"Always contactable and responsive."
"Very fast responses to queries."
"All emails and calls were responded to promptly."
"Really efficient, kept us up-to-date."
Cons:
"All extremely stressful and unnecessary."
"They don't respond to my solicitors, ignore calls."
"Difficult to communicate with."
"Communication at critical times was terrible. The person dealing with his purchase was out of office on Wednesdays and provided no back up."
"Very poor communication. Low response to emails."
"The conveyancer was extremely difficult to contact."
"Lack of communication, unanswered e-mails."
Professionalism
Pros:
"Ruth Sampson was excellent through our purchase and sale."
"Andrea Jefferies has handled our conveyancing for the sale of two properties this year and she has been brilliant throughout both."
"I would absolutely use Battrick Clark again and would recommend them to anyone looking for a reliable and quick sale/purchase."
"Highly professional, hard working and most affable."
"Complete professionalism."
"Andrea and the whole team at Battrick Clark were amazingly helpful and professional in dealing with a complex situation."
"They were quick, efficient and friendly and I highly recommend Andrea who worked on my sale."
Cons:
"When a reply was finally received, it was rude and full of grammatical and spelling mistakes."
"Either the company has limited knowledge or they provide insufficient supervision to more junior staff."
"After they had made a critical mistake they refused to take calls from our estate agent who was only trying to understand where the situation was at."
"Shameful, non existent customer service and couldn't care less attitude."
"Poor communication, never reply to emails or return calls."
"Curt and impatient responses to my queries."
"Communicating with them is like getting blood out of a stone."
Efficiency
Pros:
"The sale went incredibly smoothly and quickly."
"The entire process went very smoothly."
"The whole process was completed quickly and efficiently."
"Selling my home was quick and no stress."
"The conveyancing of our rental property has gone smoothly."
"Helped us complete our house deal on schedule with minimal fuss."
"Battrick Clark dealt with the sale of our house in a very professional and timely way."
Cons:
"Held up the sale by drawing up a waiver which should have been dealt with two weeks earlier."
"When it came to the completion date, they suddenly decided to charge me an extra £200 that they'd forgotten to put on their previous invoice."
"The whole process was longer and more stressful than it needed to be."
"Our buyer used Battrick Clark for conveyancing and they were the sole reason our sale completion was delayed by a number of weeks."
"Very slow and unreliable; their slow service has cost us a lot of extra money in fees elsewhere for our sale."
"Took over five months for us to exchange on a straightforward sale of a flat with no chain on either side."
"Communication at first was good, but it quickly dropped off and we were left emailing over and over, getting no response for sometimes weeks at a time."
Value
Pros:
"Best solicitor firm by far in the area, and one of the cheapest too."
"Competitive price too!"
"Fixed fees with no sale - no fee arrangement."
"I would highly recommend to anyone who is looking for a well-priced professional service."
Cons:
"Treated my buy to let purchase as a main residence purchase which gave me concern about their attention to detail."
"Given the fees paid for the service I would expect to receive something a lot more polished."
"Would not even see me unless I paid the rest up front on the spot."