The Green Dragon Reviews Summary

Food Quality

Pros:

• "Fantastic meal here this lunchtime."
• "Excellent food here. So good we came back twice."
• "Hearty breakfasts at amazing prices."
• "Food was decent and well priced for being right in the main square."
• "The food tastes great and the prices are very reasonable."
• "Meals on both occasions were very good - freshly cooked, hot and very tasty."
• "The food at this place is amazing and always comes out real quick!"

Cons:

• "Food was un inspiring, boring and not at all what was promised on the menu."
• "The sausages didn’t taste great and seemed very cheap."
• "Food wasn't the best, but not the worst, meat on a veggie dish."
• "The Slaw was old and tired and inedible."
• "The chicken burger had a bone in it and was a bit overdone and dry."
• "Long wait for food to arrive, once it arrived it was luke warm."
• "All the mains we had were un-edible and the staff was annoyed when we asked for our money back for them."

Service

Pros:

• "the service was really quick and the staff so polite"
• "The place had great bar staff we didn’t wait long for a drink even though it was very busy."
• "Service has always been swift and polite."
• "Lovely food, great atmosphere and very attentive staff."
• "Mikey was very helpful especially with my egg allergy and he suggested lots of small adaptions, which enhanced the experience."
• "The staff were very attentive and friendly."
• "All staff were friendly and went above and beyond to ensure quality and made my experience very appreciated."

Cons:

• "Poor staff with no idea of customer service."
• "The place was dirty and sticky and the toilets stinky (the gents) and dirty."
• "No one came to clean/clear it."
• "Horrendous treatment of customer with celiac disease. Misleading Information on what is available on the menu that is gluten-free."
• "Poor service,.. staff behind the bar on their mobile phones whilst tables need clearing."
• "Staff are more interested with whipping each other with cloths and talking to each other at the end of bar than serving customers."
• "Appalling service and attitude experienced tonight, led by the manager."

Ambience

Pros:

• "Very full pub, but it had a great atmosphere."
• "The ambience was warm and inviting all the staff was brilliant!"
• "Perfect central location and after a recent refurbishment the decor is beautiful and very friendly."
• "A spacious, welcoming pub well-positioned in the heart of Saturday Market in Beverley, East Yorkshire."
• "Lovely meal in a cosy, but deceptively large pub."
• "Very cosy pub. Nipped in for a drink when we arrived in Beverley."
• "A lovely pub with a friendly atmosphere, good prices and lots of wall art to keep you entertained."

Cons:

• "It was a Saturday evening and was full of rowdy, drunken people at the bar end and all we wanted was a quiet meal."
• "Filthy pub,not a pleasant place to sit."
• "The place when I visited previously was grubby and the toilets were not great with urine all over the floor."
• "Gone a bit downhill. Tables dirty, toilets a bit grim."
• "Table was dirty and sticky and still had stuff from previous diners."
• "Tables were being cleared but not cleaned afterwards which wasn't great either."
• "The place was dirty and sticky and the toilets stinky (the gents) and dirty."

Value

Pros:

• "Both good quality and great value."
• "Brilliant prices excellent value for money."
• "The drinks were very reasonable and cheaper after 8pm. Highly recommend."
• "The final bill being good value for money."
• "Really good value too."
• "Great prices, cheap in comparison to the rest of Beverley, but in no way have to compromise in any other department as service is also fantastic!"
• "the price was good too"

Cons:

• "Just witnessed a customer ordering the macaroni cheese for £7.25 and it was tiny."
• "They charged me an extra £1 to do this! I wasn't asking for anything extra, I was removing an egg and replacing with a mushroom."
• "the only taste from the side portion of garlic bread for which was an extra £???..appalling..!!!!"
• "Hot drinks especially the latte Is far overpriced as it's really watery not milky and not that good coffee wise very weak and dishwatery."
• "Went for the 50% offer ordered our food for me and the wife mine came 1st not very nice wife's didn't turn up until I had finished all mine so refused it and got our money back with no explanation as to why!!!"
• "They charged me an extra £1 to do this! I wasn't asking for anything extra, I was removing an egg and replacing with a mushroom."
• "downright disgusting..how can you go wrong with lasagne...burnt..chucked in a dish surprisingly smaller than the portion you could possibly imagine and burned underneath to a cinder."

Hygiene

Pros:

• "Well organised one way system. Plenty of hand sanitisers around. Plus track and trace. Felt safe."
• "The toilets were very clean too."
• "The premises is always clean, spacious and pleasant."

Cons:

• "Wouldn't eat there. A posh tramp was sat in the outside drinking area, five minutes later I seen him as part of the kitchen staff in chefs/ cooks kit that was absolutely filthy."
• "I saw one of the chef come out of the kitchen still in his white to have a cigarette that is very unhygienic."
• "Filthy pub,not a pleasant place to sit."
• "The place when I visited previously was grubby and the toilets were not great with urine all over the floor."
• "The place was dirty and sticky and the toilets stinky (the gents) and dirty."
• "Table was dirty and sticky and still had stuff from previous diners."
• "Sat inside - staff no PPE - even when leaning across tables to pick up dirty glasses or taking details on arrival (probably the only nod to covid precautions), tables too close for social distancing."

Customer Service

Pros:

• "The bar and kitchen staff are a credit to the pub. They couldn't do enough for us."
• "The member of staff looking after us, was able to advise (through a very comprehensive app) dishes that would be suitable for her."
• "Manager Simon exceptional bar staff are kind and engaging people are nice good atmosphere the food is top quality as is the football."
• "The Manager always acknowledges customers personally and never fails to accommodate any specific requirements."
• "Brilliant customer service excellent service."
• "Staff are always welcoming and attentive."
• "The staff were so friendly and helpful and the food was excellent."

Cons:

• "We were really put out at how he spoke to us my husband is 76yrs old and a very placid person."
• "Poor staff with no idea of customer service."
• "I popped in tonight for a quick drink with my partner and was completely ignored by 2 staff members behind the bar."
• "Was charged £20 extra on our debit card."
• "Poor service,.. staff behind the bar on their mobile phones whilst tables need clearing."
• "NOT SUCH A DOG FRIENDLY PUB AFTER ALL!!!"
• "Absolutely disgusted went with mum and her guide dog was told we had to sit in a particular area. We were told we had to go in an area that isn’t as accessible as the carpeted area. Never had this anywhere before, it’s a guide dog not a pet!!"