Hayride Reviews Summary

Ordering System

Pros:

• "The app used for ordering was brilliant and easy to use and we think it should be used permanently."
• "An app allows order and payment online and delivery to our table was prompt."

Cons:

• "Waiting staff standing around doing nothing went too order to be told no fish no sharing chicken platter no ribs ended up walking out."
• "Service was appauling, tables didn’t bit get cleared between each sitting."
• "Bar service was slow everytime we went up for something we had to wait a while for the lady to come out from the kitchen area."
• "New management needs too sort it out if they want customers very poorly run."
• "The service, technology and attitude of the staff is well below the standard need to be an establishment."
• "Very disappointed with the service. Took 40 minutes to serve 2 sandwiches and kids meal of fish fingers and chips."
• "The only issue was the service or rather lack of - we would have to go back to the bar to ask for plates to be served with our starters."

Food Quality

Pros:

• "Food was absolutely delicious, my partner had the chicken challenge and i had chicken mix."
• "Extra large mixed grill was cooked perfectly and the steak was done as requested."
• "we ordered food which included two burgers and a steak, all cooked to perfection."
• "The food was above average quality for a regular pub at a very reasonable price."
• "It was hot throughout due to being on a skillet and well worth the money."
• "Had the Jamaican chicken stew, the meal was delicious the meat was so tender and the value for money was excellent at under ten pounds."
• "The Mexican Burger which as pic was rather larger than I thought it would be. It was hot but absolutely delicious 👍🏻"

Cons:

• "The Sunday mushroom and ale pie was absolutely disgusting the mash looked like it had been cooked hours ago it was like rubber the veg was cold and rubbery."
• "The scampi and chips were cold."
• "The lasagne was baked into a hard crust in the bottom of the dish and again the quantity was insufficient."
• "The fish was curled up and burnt with a pool of fat underneath."
• "Over a hour wait on food, starter was microwaved, vegetables wasn’t fresh, food on the menu is either all frozen or from a tin!!"
• "Expensive for cheap processed undercooked meat."
• "The steak I had was stone cold, the fish and chips looked as if it had been cooked first thing in the morning and was barely warm."

Cleanliness

Pros:

• "Oh yeh, the toilets were nice and clean as a positive!"
• "The place was tidy and clean, the food was lovely and arrived in time and the staff was really polite."

Cons:

• "Usually good here, but last time we went the place was a mess."
• "The pub is looking really tired and very dirty all the tables were sticky having not been cleaned properly."
• "My granddaughter and I went to the only ladies toilet available and they were both blocked and disgustingly dirty."
• "Smell of urine from toilet Overbearing as you walk in."
• "We spent most of our meal time wafting flies off the table which hadn’t been cleaned."
• "Also the whole place was dirty. We had to peal our menus apart and wipe the table which was so dirty and sticky."
• "The toilets was in a state not very clean needs a make over badly."