Address: 6-8 Lairgate, Beverley, HU17 8EE, United Kingdom
Phone: +441482880388
Rating: 4.0
based on 271 reviews.
Staff and Service
Pros:
"Staff were polite and there was plenty of seating available."
"The staff are polite and friendly a good selection of drinks and a typical Wetherspoons menu."
"I found the staff were very helpful and the real ale selection is usually pretty good."
"Very good pub and staff are amazing alesha is very nice and if anything is up with anything just go to her and she is alway happy to help u sort it."
"Food was good, coffee hot, staff great."
"Staff helpful and friendly, a very nice atmosphere."
"Waitress was very nice and facilities good WiFi etc."
Cons:
"If anyone from Wetherspoons head office reads this I wish to complain about the appalling attitude of your current Manager Emma Badham."
"Appalling behaviour from this member of staff, can safely say I would not visit this place again."
"Really poor service today."
"App didn't work when ordering so had to stand in a queue at the bar as only 1 person was working."
"The managers are far too young to manage and definitely need to go on a customer service course as they clearly haven't been on one."
"We had to wait a long time to be served as 3G left us unable to use the app."
"Probably one of, if not the worst w etherspoons I've been too."
Cleanliness and Atmosphere
Pros:
"Recently renovated into a pub and hotel with rooftop seating including outside smoking areas and non-smoking areas."
"A historical pub refurbished to an exceptional standard."
"Excellent evening. It was supposed to be a 'pub crawl' but it never happened as we stayed in the Cross Keys all evening due to the warm and inviting atmosphere."
"Good service fast and efficient polite staff within a fast paced environment."
"The Cross Keys is always clean with excellent and friendly staff."
"Great Wetherspoons with quirky small areas to eat and be more cosy as well as a larger bar area and eating rooms. Decor is great and the whole place just has a welcoming atmosphere."
"Visited Cross Keys last night with some colleagues from work, although you can't go inside the beer garden is very well maintained and clean."
Cons:
"The surface of timber floor is very greasy & is black with the amount of traffic in & out of the Kitchen area!"
"Tables are not cleared and wiped hygienically, leaving table surfaces sticky."
"Every empty table looked grubby with filthy menu's."
"Visited for lunch on Sunday 14th November. The food was nice, but the pub itself was just so dirty - food on the floor (being walked over by the staff), plates on tables that we had to move ourselves, wet menus, dirty cutlery and glasses."
"Sticky floor and tables."
"Staff not doing jobs like wiping tables down not moving dirty pots."
"One barman 15 minutes to be served, place was dirty."
Food Quality
Pros:
"We were all very happy with our orders."
"Lovely food a good menu to suit your budget and a vegetarian menu."
"The food served by the lady was excellent."
"Can't wait to go again soon."
"The curry I had (sweet potato) was delicious, along with the rice, naaan and popadom."
"The food was nice, well cooked and we had a large table of people and all the meals were brought out quickly."
"Had really nice meals here today with my partner."
Cons:
"Paid more for a large. This basically meant an extra poppadom for £1.40."
"Very disappointed and won't be returning."
"Everything but the sausages were cold, on both plates, so won't be having breakfast there again."
"The steak was cook pretty well for my liking but wasn't particularly warm."
"Nice clean weatherspoons and good atmosphere big downside was my friends food was disgusting grilled chicken pasta that was not grilled chicken more like microwaved rubber same as the pasta that was as chewy as wine gums."
"The food here is cheap and cheerful (you get what you pay for)."
"Food is very poor portions someone clearly hates their job, to walk from the kitchen to the table and it be cold is not good enough."
Value for Money
Pros:
"In this climate you cannot argue with £1.89 for a pint of Worthingtons."
"If we are working in Beverly area we generally go for lunch here as its comfortable tasty and cheap."
"Where can you go these days and get 3 char grilled chicken with salad chips or rice with 2 dips, 3 drinks for just over £30."
"Two meals and two pints for under £20."
"The food arrives quickly and is very good for the low cost."
"This is a really good pub that would satisfy a number of scenarios very well."
"Wetherspoon quality it doesn't let you down, you know exactly what your getting and a pint is included."
Cons:
"This Pub needs some attention!"
"The Google presence of this establishment definitely states that they disinfect surfaces between customers (at time of writing). This was posted by the owner and is clearly not correct."
"Food prices are the inflated city prices too."
"Appalling steaks really salty and inedible. Manager rude and unhelpful."
"Given it one star as we popped in for a meal and a few drinks and after trying tirelessly to access their WiFi had to leave as their policy now is no one can get anything without their app."
"Disappointed that staff member refused a £20 note we'd just withdrawn from the cash machine down the road."
"Visited on Friday 27th December, with 9 family members, took 20min to get a drink ordered our food on the app, finally got our food 45mins later stone cold and tough enough to sole your shoes with."