Proud Embankment Reviews Summary

Service

Pros:

• "Also, our waiter was a gem. Always on hand to serve and answer any questions."
• "Staff were friendly, professional and constantly checked up on us."
• "I would like to say thank you to kleo who took extra care for our table."
• "Sarah the waitress was so lovely, she couldn’t do enough for us!"
• "Every single member of staff we interacted with did their upmost to ensure that we were comfortable and looked after."
• "Our waitress Shiham gave the best customer service I’ve had in a long time."
• "The customer service from this team is faultless, from purchasing tickets to taking the last orders."

Cons:

• "Treated very badly."
• "Such a long wait to pay the bill as not only our parties but many other parties receipts had things on there that had not been ordered, and was just a shambles."
• "They overcharged us and multiple other tables on the final bill by large amounts."
• "Manager was very unhelpful and argumentative."
• "Staff also have a habit of asking for 5* reviews in exchange for free shots."
• "Service very slow and forgetful."
• "Bad service, there was no one around to tend tables."

Food & Drinks

Pros:

• "Food was nice (vegan options), brownie for dessert was somehow crumbly and chewy - little bit odd."
• "You can get a Groupon voucher to cover the dinner 3 courses for £30."
• "The food was delicious."
• "Food good portion sizes and really tasty."
• "The food is spectacular especially the 5 courses and service is impeccable."
• "The service was exceptional and the food was delicious."
• "Food and cocktails were excellent."

Cons:

• "It'll be at least twice as expensive as the ticket cost and it's just not worth it."
• "Drinks were expensive and poor, and I had better food reheating a frozen meal from Iceland."
• "The food was to a low standard, barely warm and lacking any real taste."
• "The food from the 3-course menu is something you’d get on a plane in an economy class."
• "Wine list expensive and lacking."
• "Cocktails are made with cheap lemonade and cocktail mixer."
• "The food is beige and heavily salted."

Value & Pricing

Pros:

• "Inside the tables were quite close together but we were quite near the front, so the view was good."
• "The show is 5 star ⭐️, there is something for everyone and just when you think the show has peaked something else happens."
• "Some top-notch performances and a great time. The entry price was great and you're there for the show and atmosphere."

Cons:

• "Service charge was a surprise, bottle of Prosecco £48!"
• "A bottle of wine is around £38."
• "Prices were a bit high for our budget."
• "The whole experience is not about giving you a good show, it's about selling you as much as possible."
• "But the worst part is that they tried to charge us 15% service charge on our ticket prices!"
• "The cocktails were lacking any real punch and the cheap options for absolutely everything were sold out despite us being one of the first ones there…"
• "First is the sneaky and exorbitant service fee added to the bill."

Atmosphere & Entertainment

Pros:

• "Great night out, definitely recommended."
• "Visited Proud Embankment last night and had an amazing time."
• "This show is so phenomenal! My breath has been taken away!"
• "The performance itself was fun, outrageous, magical and full of joy."
• "We felt welcomed from the get go."
• "The show was alright, there was a lot of kinky fun."
• "The singer is amazing, the stunts and dancing…. Wow."

Cons:

• "Just felt every step of the way they were trying to fleece you of cash."
• "Please save your money and please make this money grabbing place know that their establishment is a thieving disgrace and a venue with such stature but also such low reputation requires better management."
• "The venue needs to get its act together."
• "It’s also far too dark to see what you’re eating."
• "The performers have had some really unfortunate direction that doesn’t allow them to shine in the way I can sense is brewing underneath all of this."
• "Worst experience EVER! Unfair on the performers to have such a horrible service on tables since it absolutely puts you off from the show."
• "The host kept repeating the same sentences all night like a parrot, not a single original thought from this guy…"