The Moon Under Water - JD Wetherspoon Reviews Summary

Food Quality

Pros:

• "The food & service was excellent."
• "The breskfast is lovely!"
• "Food portions r generous and up to scratch."
• "Both meals were absolutely delicious and fantastic."
• "The food is good and they do cater for people with food allergies."
• "Vegan breakfast was very good, sizeable and cheap .. especially compared to London prices."
• "The food was served hot, quickly and was very tasty at an exceptional price."

Cons:

• "Food was basic - but the burger ordered was burnt on the outside cold on the inside!"
• "The meat was disgraceful the potato was dry the pigs in blankets were just little sausages."
• "Usely love my weatherspoons burger and onion rings the new burger menu didn't work for me, McDonald's have nothing to worry about the bun was breosh dry and stall no saldard either plan and boring for a 6oz American burger."
• "The chips were bog standard and tasted like i had cooked them myself from Iceland."
• "The curry came without poppadoms, the bacon on the burger was cold and the burger itself wasn't much warmer."
• "The Turkey meat was very much processed and the mash dry and powdered."
• "The food I ordered was, at best, nondescript and wasn't particularly cheap."

Staff and Service

Pros:

• "Staff have always been friendly and welcoming too."
• "Staff very friendly and helpful."
• "The bar staff are generally friendly and efficient, some of the table staff need to work on their personality but they all get the job done."
• "Received fantastic customer service from a young man named Reggie. His courteous manner, professional attitude and general friendly demeanour was second to none."
• "The girl who served our drinks was pleasant, with a smile on her face and very helpful, that earned the fourth star."
• "Polite, helpful staff, reliable food and menu."
• "Bar man was really friendly and promoted offers."

Cons:

• "Massively under staff, no tables due to the amount of dirty dishes."
• "The pub was incredibly crowded and utterly understaffed. Wait times at the bar were long, and all of the tables were covered in empty glasses."
• "Must be the most unpleasant experience in Wolverhampton, not even busy and waited ages to get served staff have no manners."
• "Terribly understaffed."
• "Worst Steak ever @ #weatherspoons complained lady she didn’t care it was full of grisle couldn’t finish my food."
• "The service is very poor."
• "Service was so slow, only two serving staff evident so was waiting for many minutes to have an order taken."

Ambiance and Cleanliness

Pros:

• "There are plenty of seatings area and very popular with the locals."
• "Always used it when I wanted a quick pint before getting the bus home. It is near to the Bus Station."
• "Fairly close to the bus/train station and a decent size inside."
• "Enjoy hot drinks coffee and tea with free refills."
• "Popular with theatre goers from the Grand Theatre over the road."
• "A large place (people of a certain age remember it as the CO OP)."
• "Directly opposite the Grand Theatre, ideal for pre-show (and after show LOL) drinks and grub."