Gatehouse Reviews Summary

Food Quality

Pros:

• "In all fairness it was delicious."
• "Fantastic food with staff that want to make sure that you enjoy your meals. Definitely requires a visit."
• "The food is excellent value for money."
• "Great food. We come quite a lot as it's our local but we've never had a Sunday roast before and we were definitely impressed."
• "For cheap and cheerful pub grub, the food is cooked to perfection."
• "Our meals were delicious and piping hot, served on warm plates."
• "Some of the best food I have ever had the staff are friendly and polite and always ready to help you."

Cons:

• "The worst breakfast we have ever eaten."
• "One star is too much! I've had one of the worst meals I've ever had here tonight."
• "Food and drink very poor, no check back on customers and cocktails were unbelievably horrible."
• "Nachos were stale. They were soft and chewy instead of being fresh and crispy."
• "The only thing that let it down slightly, was the overly runny mushy peas."
• "Food is diabolical, doesn’t taste fresh and smells of microwave."
• "The food was poor and the service was not up to par with other local restaurants."

Service

Pros:

• "The service we received from the beautiful Clare was above and beyond!!"
• "Service was excellent and conscientious."
• "Always had a good experience, recently visited and had a lovely young waitress named Sophie who was very polite, helpful, and kind to the kids!"
• "Staff we were in contact with were welcoming, especially one waitress, she was really friendly, checked back on us to make sure everything was okay and made us feel really welcome."
• "Staff are usually pleasant and welcoming."
• "Very friendly staff, and very helpful. Food was bought out quickly."
• "The staff were absolutely amazing, friendly and welcoming."

Cons:

• "Asked Trinity to see manager who would not come out!"
• "The tables extremely dirty, when asking about wiping them, no reaction."
• "Absolutely Terrible slow service, there is only one member of the staff on the bar and 9 people waiting To be served."
• "Service was appalling, the male member of staff on the bar was slow, didn’t know what he was doing."
• "Really poor customer service."
• "Claire the manager of the gatehouse is Very rude, unprofessional, rude to customers, Attitude."
• "The service is disgusting. The food was tasteless and horrible. The waiting staff was very unfriendly."

Cleanliness

Pros:

• "The toilets were modern, spotlessly clean and nicely decorated."
• "Very clean and tidy."
• "There is a large car park, with parking available nearer the main entrance for Blue Badge holders."

Cons:

• "The floors were terrible with mess every where."
• "A few tables hadn't been cleared or cleaned."
• "The table was filthy. The decor and seating was shabby and run down."
• "Not very impressed with the hygiene and cleanliness of the place, had to ask 3 times for the table to be cleaned and sterilized after last customer."
• "The tables where sticky and the knives and forks where filthy."

Atmosphere

Pros:

• "A nice atmosphere and generally the food is very good."
• "Plenty of seating for large parties or family dining split between 2 areas and a separate bar/main pub area where you can also eat and watch the sport."
• "The atmosphere is wonderful all the staff are friendly and the management team are amazing the best about in my opinion."
• "Would recommend as nice atmosphere even when busy."
• "Brilliant service, warm friendly family atmosphere."
• "Nice quiet place."
• "Really nice place to visit. Highly recommend."

Cons:

• "This place can be very varied depending on what time you visit. We went on a Saturday night and were expecting music and maybe dancing...we were surprised that football was the main attraction."
• "The surrounding area was dark and dingy. Needs an overhaul- refurb required."