Address: 44 Whitchurch Rd, Cardiff, CF14 3UQ, United Kingdom
Phone: +442920373967
Rating: 4.9
based on 99 reviews.
Staff and Environment
Pros:
"The staff have created an incredible warm and caring environment."
"Lovely warm reception and atmosphere at the clinic."
"JO on reception she’s so professional such a warm person makes you feel at home."
"Aside from being extremely hospitable and friendly (the receptionist Jo is lovely, helpful and accommodating, always taking ones circumstances into consideration and seeking solutions to your requirements)."
"The staff are so nice, welcoming and always flexible."
"Really friendly staff and a very clean and comfortable environment."
"The staff are always so friendly and welcoming. The COVID-19 measures put in place have been brilliant."
Cons:
"beware of the hard sell from this guy. he'll probably show you a video illustrating how your spine will deteriorate over the years because of your problems."
"its a good sales tactic but total rubbish."
Chiropractic Treatment and Results
Pros:
"Rumbi gave me an amazing sports massage, has helped with my neck & back pain SO much."
"I now understand the problem better, have greater confidence that my back isn't going to 'give up on me' and have increasing flexibility due to her holistic approach."
"The treatment is amazing, everything is always explained clearly and I feel completely at ease before, during and after the treatment!"
"Within a month Tom has helped extend my range of movement to at least 180 degrees!!!"
"Since going to Tom over the last 2 years the aches and pains in my hips and legs have gone."
"After just two sessions I was already feeling miles better."
"I was suffering with severe lower back pain for months before deciding to get help. After the initial consultation, it only took a couple of sessions for not only the pain to go, but I now had my mobility back with full range of movement."
Cons:
"I have rated my experience here at just 2 stars because I feel that the treatment sessions are far too short."
Professionalism and Expertise
Pros:
"Dr Abi’s clinical knowledge is outstanding."
"Optimal Chiropractic and Wellness Centre really is a cut above the rest."
"The Chiropractors are very knowledgeable and treat their patients with respect."
"I am so impressed with Dr. Abi’s treatment & support."
"Under the professional expertise of Tom I have improved steadily with his skills and encouragement."
"I have nothing but praise for the team at Optimal. Great service, knowledgeable and professional."
"Abi is professional, friendly, and calm, which helps if you’re a little nervous about getting adjustments done."
Cons:
No negative comments related to professionalism and expertise were found in the reviews.
Customer Service and Support
Pros:
"It was always nice to have a chat with Jo on the reception before I went in for treatment."
"I would highly recommend them to anyone who is thinking about visiting a chiropractor in Cardiff."
"I’ve been going to Tom now for nearly three weeks he’s the most amazing person in regards to helping me sort my back out he’s top of his profession and can’t help you enough I’m feeling like a brand new person thanks to Tom."
"I unreservedly recommend Optimal to anyone suffering from back, shoulder, neck or posture problems."
"The staff proved to be welcoming, professional and friendly."
"I feel well supported - as well as my back being the best it's ever been in my adult life!"
"I would 100% recommend Optimal Chiropractor."
Cons:
No negative comments related to customer service and support were found in the reviews.