Kiln Lane Dental Reviews Summary

Staff Professionalism and Attitude

Pros:

• "Joanne, the dental staff I have been in contact with, has consistently provided exceptional care and service."
• "The entire staff at Kiln Dental has impressed me with their dedication to patient care."
• "Massive shout out to Nicola who always takes the time to listen and explain everything thoroughly."
• "Highly recommended dental practice. I hadn’t been to a dentist for years after a bad experience when young."
• "The team over at Kiln Lane Dental are nothing short of excellent."
• "Beginning at Reception, and continuing throughout, every single member of staff was cheerful, friendly."
• "Would definitely recommend visiting the dentist on the 22nd, nice welcome, short wait, collected at reception."
• "From day one of my consultation to the end of my cosmetic treatment, I can't speak highly enough of Kiln Lane Dental."

Cons:

• "His bedside manner leaves a lot to be desired and he should remember that I am paying him."
• "Fed up now of being nagged 'how did we do' by e-mail."
• "I felt the new dentists and whole practice was becoming much more focussed on the cosmetic side."
• "They fit a crown badly, which broke within the month."
• "Kiln Lane Dental have intensified my previous dentist phobia."

Patient Comfort and Anxiety Management

Pros:

• "Joanne's attentiveness and professionalism have always made me feel at ease."
• "If you are putting off treatment due to anxiety, please give them a visit."
• "The treatments I have had have always been pain free and effective."
• "Very happy with Kiln Lane Dental. Always a very professional service, friendly staff, and are very understanding."
• "Again, fantastic customer service from Kiln Lane, the people really make the place."
• "From the start they were excellent, putting me at ease and explaining everything to me."
• "From contacting the surgery, to completing treatment, every member of staff at the practice is warmly welcoming."
• "I have a phobia of dentists and because of the team at Kiln Lane, I am now able to manage this."

Cons:

• "I was a bit caught between a 4 and a 5 for one simple reason, dentists terrify me."
• "Dentist was 12 minutes late but the actual appointment was really very good."
• "It was a bit a disappointing experience."
• "Very disappointed in this dentist I had been paying monthly payments."
• "As a very nervous patient I can say I was quickly reassured and now wish I had gone ahead with the procedure a long time ago."

Clinic Environment and Equipment

Pros:

• "The clinic itself is well-maintained and equipped with modern dental technology."
• "The attention to detail and cleanliness are evident, providing a sense of confidence."
• "Warm welcome on arrival and a nice environment. Parking wasn’t obvious so it’s parking around local streets."
• "The surgery is spotless and has stylish reception rooms."
• "The location is bright, welcoming and spotlessly clean! Likewise, the staff are smart, very presentable."
• "The practice itself is clean, comfortable and modern."
• "I have been attending Kiln Lane dentists for the past few years and it has always been a very positive experience."
• "Lovely dental surgery. Lovely staff."

Cons:

• "This establishment used to be an NHS dentist, but over time it has transitioned into a private practice."
• "However, it seems that the focus has shifted towards marketing and aesthetics rather than upholding traditional values."
• "The emphasis on appearance and promotion is so pronounced that it almost resembles a nail bar rather than a dental practice."
• "I did move last year though as I felt the new dentists and whole practice was becoming much more focussed on the cosmetic side and advertising whitening and botox etc."
• "They fit a crown badly, which broke within the month."