Shoreline Reviews Summary

Staff and Service

Pros:

• "Amazing pizza, really friendly staff, and fair prices."
• "Friendly and welcoming staff, that are happy to serve you."
• "Service was prompt and efficient, which is always useful with numerous hungry young children!"
• "The service and breakfast were great, staff are very friendly and efficient."
• "The staff are very friendly and the service is great."
• "Staff very polite and efficient."
• "Staff were friendly, service was excellent."

Cons:

• "Service was substandard and we weren’t welcomed into the restaurant nor checked on until after we had finished our food."
• "Upon arrival we received very rude customer service as soon as we walked through the door."
• "Staff were far too busy chatting and restocking to even remember we were sat outside!"
• "Lovely location but service not great. We were seated at a table and told someone would be with us shortly. No one came despite there being no shortage of staff."
• "The visit was slightly spoiled by the a man (could have been the owner) shouting at the young waitresses by the bar - bit unprofessional."
• "Food was lovely, however the service was very slow (drinks came the same time as meals) and the staff had no ‘go’ in them."
• "Not welcoming, pointed to a table. No one checked if we were happy with our food. Staff look fed up."

Cleanliness

Pros:

• "Very clean, friendly staff."
• "Restaurant and toilets were clean."
• "Inside, the premises are really clean, tidy, and smart, with lovely decor, and very friendly service."

Cons:

• "Toilets stank and the place wasn't overly clean."
• "The overall condition of the restaurant was a bit grubby with cobwebs all over some even had flies in."
• "The only downside is the cleanliness of the whole place. Floors had food and dust on them, all ledges were dusty and the toilets weren't the best."
• "Very smelly toilets but seemed like they had been cleaned."
• "Kids potty and toilet step in toilets were very dirty, everything else looked clean."
• "Tables hadn't been cleaned when we got there at a non-busy time."

Food Quality

Pros:

• "Was just lovely ..and the best pizza we have had in a long time."
• "The fish is lovely and in a very light batter."
• "Burgers are fresh and really tasty!"
• "Food is excellent, plenty of choice, good selection of drinks."
• "The fish n chips were super. The batter was so light and crisp I was very impressed with it."
• "Food was lovely, simple but very tasty."
• "Fantastic pizza, hand made and cooked in a proper pizza oven, wonderfully thin and crispy."

Cons:

• "They have nice view but the food is not as good."
• "The beef burger was cooked ok but had no burger sauce and was poorly seasoned with a huge amount of salad which was not dressed. The chicken burger was just overcooked and again poorly seasoned."
• "Staff friendly enough food wasn’t up to much very very bland."
• "Meals in general bland."
• "Food quite dry and not much flavour. Hardly any chicken on the pizza."
• "Ordered a sandwich and it literally was the most pathetic thing I’d ever seen."
• "Food was tasteless and overpriced for what it was."

Value for Money

Pros:

• "It's a very nice doggy friendly restaurant serving good, reasonably priced food and drinks, served by very friendly staff."
• "The food and drink is good and reasonably priced."
• "Very reasonable prices too."
• "For the fact it is right on the sea front with the view, it was not expensive at all. Very reasonable."

Cons:

• "Prices albeit slightly lower, was still expensive for what we got."
• "Well over priced, for what you get."
• "There were 10 people in our party paying 25 pound each ??? What a rip off."
• "Drinks are on the slightly higher price end. £4.80 for cider."
• "The lasagne was £11 and was more cheese than anything else - hardly any tomato and the coleslaw was unlike any coleslaw I've ever had, very dry."

Accessibility

Pros:

• "All Covid rules adhered to. Enter by one flight of stairs and leave by another set directly opposite."

Cons:

• "Only real downside is the physical location of being at the top of a steps, with no alternative way of reaching the restaurant."
• "No access for wheelchairs or pushchairs."
• "This can't be avoided, but does make it tricky with mobility impaired individuals."
• "Property is up a flight of stairs."

Atmosphere and Decor

Pros:

• "Great views."
• "Stunning view!"
• "Great location with lovely views over Paignton beach."
• "Very good service too, and of course Fab views."
• "Between the pier and the harbour the views are amazing and it's raised up above the pavement so you can see for miles."
• "The view across the sea shore gives an impressive vista across the whole bay."
• "Gorgeous views overlooking the whole of Torbay."

Cons:

• "Decor of the interior is getting a little tired and feels a bit like a canteen."
• "The restaurant decor felt outdated and had a gloomy/ dull atmosphere."
• "Interior was well decorated and the views were very good; but was let down by the drab exterior of the cafe."
• "Sitting down for main meal of an evening at tables that looked like a cafe rather than a restaurant tables plain no placemats no sauces no candles or vases or anything."