Spire Claremont Hospital Reviews Summary

Staff and Service

Pros:

• "The nurses were lovely and made my stay very calm and relaxed."
• "Being put totally at ease by everyone and feeling cared for 100%, from walking through the door to being discharged."
• "Mr Miller and the team in theatre put me at ease so much it felt more like social event than an operation."
• "The staff were wonderful and made me feel very confident and relaxed."
• "All the staff from the receptionist to the nurses and kitchen staff could not do enough for you."
• "Every member of staff I met was extremely kind and courteous."
• "Staff are friendly and helpful."

Cons:

• "The aftercare was terrible. Waiting 45 minutes for pain killers not acceptable."
• "Appalling Nursing neglect on the night following TKR leaving me disabled for the rest of my life."
• "The nurses, especially on the night shift are bank nurses that are some of the most horrid people I’ve ever met."
• "So let down by care & rudeness of staff."
• "I was left alone 6 hours not one person checked I wasn't on the floor."
• "He treated me in a disrespectful and callous manner."
• "Well my mum and I have never been spoken too so rudely and abruptly by a receptionist."

Facilities and Cleanliness

Pros:

• "The room was immaculately clean, with private en suite."
• "Rooms are fantastic and clean with everything you need including white company toiletries."
• "The building is easily accessible, pleasantly decorated and furnished."
• "The hospital itself is immaculate and so efficiently run."
• "The whole hospital was spotlessly clean."
• "Surroundings were very pleasant too."
• "The meals were restaurant quality, homemade soup etc."

Cons:

• "Never had room cleaned once so won't be surprised if someone gets infection."
• "Three pills was on the floor all the time I was there."
• "I didn't have one proper meal. Stale cheese sandwiches 🥪"
• "And on one of the days I was offered no food whatsoever."
• "Food choice was brilliant and tasted fantastic."
• "The food is excellent."
• "Parking is right outside main entrance but it can be busy and spaces are limited."

Consultation and Treatment

Pros:

• "I got an appointment in under 2 weeks from referral and then was operated on in 3 weeks."
• "I saw the consultant of my choice within a week."
• "Had everything explained to me in advance by the surgeon and also on the day of the Op."
• "Dr Farag did my operation. From start to finish he has been a fantastic dr."
• "Great treatment from the initial consultation through to my operation and subsequent physiotherapy."
• "This man literally saved my life, I was given a new treatment called radiotherapy and the next day the pain was gone…!"
• "The Spinal Specialist Consultant, Mr Michael, was excellent, explaining my problem and the potential solutions well."

Cons:

• "Dr. Rao was away for over a month... and so had to wait nearly 5 weeks."
• "Due to poor standards of practice between 2 consultants and poorly made mis-diagnosis I was dismissed from Claremont."
• "The consultant miss-informed me about which other 'specialists' might be able to help either through lack of care or being incompetent about pathways in the health care system."
• "But he was booked up for 3 weeks so I spent 5 weeks trying to get my £450 nerve test results."
• "I was told that the MRI department at Claremont Hospital had stopped contacting patients with information about what they should do next."
• "The only downside side for me was that upon arriving for my appointment I found that the required paperwork for my test had not been completed by the consultant."
• "Underwent a self-funding Ophthalmology consultation... Regrettably, the private prescription was incorrectly written."

Financial and Administrative Aspects

Pros:

• "Really this would and should have been 5 stars and saying how good it all was, however i was not sent a final invoice from them for the insurance shortfall."
• "I booked my daughter in and she had had a number of appointments and always paid when we arrived, wasn't able to pay the hospital when we went last time, they had an issue, now the hospital has been chasing my daughter for the money."
• "The place is lovely and clean and it seems that it has money bursting from its seams. I went for a 20min consultation which cost me nearly £200."
• "I was quoted a price of about £1,300 for a lipoma removal... This really feels like a scam!"
• "Easy to find using satnav."
• "My partner received an appointment within 2 weeks of referral on NHS and had discectomy 4 weeks after."
• "Everything discussed in plain clear language and timescales etc?"