Address: 1 Farleigh Pl, London, N16 7SX, United Kingdom
Phone: +442072540077
Rating: 4.2
based on 148 reviews.
Delivery & Shipping
Pros:
"Super fast delivery and great service."
"Order arrived super quickly."
"They delivered in 10 days as promised and just 2 days before Christmas at that."
"So glad Jackson’s Art Supplies have a distribution centre in AUSTRALIA. Excellent service, fast shipping, extensive range of products."
"Always such amazing service. Not only the best selection of art supplies worldwide, but their shipping is super fast."
"Received faster than expected and very well packaged."
"Super efficient service and speedy delivery. I placed my order yesterday morning and was amazed to meet the delivery driver today at 11:30am."
Cons:
"Placed an order on the 17th of December and still haven't received... I wrote it off as slow Holiday shipping."
"They claimed they had tried to gain access to our house, when the latter was false since we had waited in the garden all day for the delivery."
"In my latest purchase 2 of the paint tubes I ordered had large bubbles in them and were missing lots of paint, I wrote support about this and have NEVER had a worse customer service experience."
"Do not use them for online ordering. You can spend hours making an order online, with your account registered, then go to check out and the entire order gets erased when you make the final checkout submit."
"Jackson`s web site was not functioning properly for 3 days."
"I've ordered Raphael 8404 brushes on the 20th of May, was supposed to receive them within 5 days, today is the 1st of June and it has not arrived."
"But reality is that my order (less than 150 euros) has been stuck for custom clearance for a week now."
Customer Service
Pros:
"They are lovely, and helpful, and have a great collection of the best items from around the world."
"Highly recommend this place! I ordered a massive amount of art supplies overseas, and delivery time was quick and accurate."
"Thoroughly recommended! Jackson's Art Supplies website was a pleasure to order from; they had specific details about the items I was ordering."
"Jacksons have a fantastic selection of materials, and knowledgeable and friendly staff."
"Very helpful staff. I accidentally ordered two of the same item and I was able to amend my order over the phone with one of the sales assistants/customer service team."
"This company is great. They went completely out of their way to help me find & buy a Sennelier travel watercolour portfolio case."
"They are very responsive on the phone, email and at the shop they were very friendly and knowledgeable."
Cons:
"John at customer service was dismissive."
"It feels very shady, I would not recommend."
"Staff were sooo rude!"
"Prices are high compared to other similar stores."
"I purchased an item from their online website only to be informed days after expected delivery that they have upped the price!!!"
"Items arrived damaged due to being poorly packaged."
"For ordering paint and other such items Jacksons is fine but stretcher bars are always an issue and I will be going back to Russel and Chapple for these in the future."
Product Quality & Selection
Pros:
"I am stunned by the quality!"
"Everything arrived intact, nicely packaged, and with a few extras."
"The overall shopping experience was wonderful - huge product selection, shipping estimate is immediately available."
"Jacksons offer the best range of art materials; better than any other UK shops or websites."
"I'm a third year Fine Art University student and I just ordered online for the first time and I am impressed."
"Just received my second order of Jackson's Icon & Raven watercolour brushes."
"I have tried jacksons own materials and l have found them very good quality."
Cons:
"Online purchase of 'top of the line' Saunders Waterford 300lb watercolour paper which apparently is not guaranteed to perform adequately after 2 years."
"I haven’t used these mount vision pastels yet, however, 14 out of the 25 pastel sticks were broken."
"I have now paid for something that I did not order and something that was sent to me in subpar condition and Jackson's clearly has no intention of fixing their mistakes."
"Whoa!!! Somebody making some serious profit out of their postage!!!"
"Acted like blotting paper, but apparently this must be my fault for storing it incorrectly."
"Sadly the range is limited to a few basic watercolour shades (I'd love the colour chart to expand!!)."
"Furthermore, the texture of this paper show a grain as well as laid lines from a screen.... this paper is not the same as what I was used to for Zerkall print makers paper."